Managing social posts
Configuring social posts and notifications for end users
The following table describes the administrator tasks to enable and manage social posts for end users:
Action | Reference |
|---|---|
Enable the Posts setting so that end users can add social posts. | |
Enable the Social Activities setting so that end users can get updates related to people, groups, locations, or assets that they follow.
| |
Configure notifications so that end users are notified about the social activity of the people they follow. | |
Delete inappropriate or outdated social posts |
To delete social posts
- As an administrator, log in to BMC Helix Digital Workplace Admin console.
- Click the Social tab.
- View or delete social posts by selecting one of the following options:
- Timeline—All posts added by end users.
- Users—Posts added by selected users and posts where these users were mentioned
- Locations—Posts created by end users for a selected location.
- Assets—Posts created by end users for a selected asset.
- Click Delete Selected, as shown in the following example:
Results
After the administrator configures social posts, Britney, an end user finds that the projector in a conference room on the fourth floor is not working. She selects her office and the conference room from the Locations tab and adds a post The projector is broken in this conference room.
Mary, who also sits on the fourth floor, follows this room because she often uses it for sales presentations. She receives a notification for Britney's post. Mary adds another post: I have submitted a ticket already.
Britney is notified of Mary's post and waits for the ticket to get resolved.
The following image shows the conference room asset profile:
