Managing broadcasts and notifications for end users
Broadcasts are an effective communication tool for organizations to send messages and announcements to a large group of users at once. The broadcast messages are created to notify several users of an important event, an alert, or critical information. End users receive broadcasts as push and in-app messages.
Notifications are an official means of communication to notify individual users of events, status updates, or calls to action. The application sends notifications to get the attention of users. Notifications help users stay informed or determine their next course of action.
Users can also receive notifications and broadcasts in BMC Helix Virtual Agent (
BMC Helix Digital Workplace Advanced license only).
Managing broadcasts
All types of broadcasts are managed in the Broadcast section of the administrator console. As an administrator, you can create broadcasts for a specific audience and schedule them for a specific time.
Refer to the following topics for more information about managing broadcasts for end users:
Action | Reference |
|---|---|
Configure and manage broadcasts sent to particular groups, services, and locations. | |
Manage broadcast notifications by using the endpoints of the BMC Helix Digital Workplace REST API. | |
Learn about sending broadcasts to individual users. | Sending broadcasts to individual users blog post on BMC Communities |
Managing notifications
Notifications are the messages that the application sends to inform users about changes to services and activities or status updates. As an administrator, you can manage the notifications sent as email, push, and in-app messages in BMC Helix Digital Workplace for different events.
(Version 23.3.04 and later) To send email notifications, you can choose to use the notification engine in BMC Helix Digital Workplace or the notification engine on BMC Helix Innovation Suite. To learn about the differences and benefits of the two engines, see Leveraging-the-notification-engine-on-BMC-Helix-Innovation-Suite-for-greater-flexibility.
Refer to the following topics to manage notifications for end users:
Action | Reference |
|---|---|
Help end users see status updates and receive email notifications. | |
Configure the email server to enable email notifications for end users. | |
(Version 23.3.04 and later) Configure and use the notification engine on BMC Helix Innovation Suite to send email notifications to end users. | |
Customize notifications to suit end users' needs. |