This documentation supports the 21.3 version of BMC Helix Digital Workplace Advanced.To view an earlier version, select the version from the Product version menu.

Release notes and notices


Learn what's new or changed in this space, including urgent issues, documentation updates, service packs, and patches.

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Date

Summary

Reference

January 29, 2024

Issues that were fixed and issues that remain open

Patch 11 for version 21.3 is available for SaaS subscribers. The following update is available in this patch: 

  • Optimize application access to users with different email domains and authentication mechanism

September 5, 2023

Issues that were fixed and issues that remain open

Patch 10 for version 21.3 is available for SaaS and on-premises customers.

Update in patch 10 for version 21.3:

Configure timeout periods for the BMC Helix Platform connector and the REST connector to avoid timeout errors.

June 15, 2023

Issues that were fixed and issues that remain open

Patch 9 for version 21.3 is available for SaaS subscribers.

January 23, 2023

Issues that were fixed and issues that remain open

Patch 8 for version 21.3 is available for SaaS subscribers.

December 20, 2022

Issues that were fixed and issues that remain open

Patch 7 for version 21.3 is available for SaaS subscribers.

December 1, 2022

Issues that were corrected and issues that remain open

Patch 6 for version 21.3 is available for on-premises customers.

October 3, 2022

Issues that were corrected and issues that remain open

Updates to Patch 6 for version 21.3 are available for SaaS subscribers.

September 2, 2022

Issues that were fixed and issues that remain open

Patch 6 for version 21.3 is available for SaaS subscribers.

August 1, 2022

Issues that were fixed and issues that remain open

Patch 5 for version 21.3 is available for on-premises customers. 

May 23, 2022

Issues that were fixed and issues that remain open

Patch 5 for version 21.3 is available for SaaS subscribers. 

March 23, 2022

This version includes an update and defect fixes.

February 8, 2022

This version includes an update and defect fixes.

January 20, 2022

Starting with the 21.3.02 patch, BMC announces changes related to the availability of BMC Service Request Management that might affect your use of BMC Helix Digital Workplace.

This update includes defect fixes.

See also, Deprecated-and-discontinued-features.

January 5, 2022

Patch 2 for version 21.3 is available for on-premises customers. This update includes defect fixes.

November 19, 2021

This update includes defect fixes.

October 4, 2021

The 21.3 release provides enhancements in the following areas:

  • Create visually appealing functional workplace for each line of business
  • Display work order, change request, and case details to end users
  • Turn off notifications for approved or rejected requests
  • Additional control over service health configuration
  • Select the source of the end user's profile image

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