This documentation supports the 21.3 version of BMC Helix Digital Workplace Advanced.To view an earlier version, select the version from the Product version menu.

Use cases

Consult the following use cases for information on how to achieve value with BMC Helix Digital Workplace:

Use case_user benefits.png

Use case

Business value

User

Products used

Let your end users resolve their issues on their own by referring to knowledge articles, online technical documentation, videos, tutorials, and so on.

  • Administrator
  • End user

BMC Helix Digital Workplace

Let your end users make service requests such as HR related requests and IT related requests.

  • Administrator
  • Catalog administrator
  • Service request manager
  • HR agent
  • End user
  • BMC Helix Digital Workplace
  • BMC Service Request Management
  • BMC HR Case Management

Let your end users access BMC Helix Digital Workplace from different devices. If you use BMC Helix Virtual Agent, your end users can also request services and check the knowledge base from different messaging platforms or BMC Helix Virtual Agent.

  • Administrator
  • End user

BMC Helix Digital Workplace

Related topics

Key-concepts

Getting-started

 

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