Configuration options for the end-user console
BMC Helix Digital Workplace users can access their preferences under the Profile icon in the end user console.
End users can set up the following:
Profile information
End users can add an image to their profile, job title, phone numbers, and email addresses. End users can add only one work email, and this email is used for sending email notifications from BMC Helix Digital Workplace.
Social preferences
End users can set up their social preferences as follows:
- Find and follow people.
- Create and add people you follow to social groups, as well as search for existing groups and start following them.
- Find and follow locations.
- Find and follow assets.
The updates from the followed people are displayed in the Posts timeline.
Notification settings
End users can enable notifications they want to receive for the following types of events:
In-app notifications on desktops, mobile phones, and tablets
Notifications about approvals (applicable to users with approval rights; see Setting-up-approvals)
The following table shows notifications that end users with approval rights will receive depending on the check boxes that they select:
Status notification type
Notifications for end users
Waiting for your approval
The end user receives a notification that they need to approve a service request submitted by another end user.
Alternate approver
The end user with alternate approval rights receives the following notifications:
- The original approver creates a new delegation rule and delegates the potential requests to an alternate approver.
- The original approver modifies the date or the time period of an active delegation rule.
- The original approver cancels an active delegation rule.
- The original approver changes the alternate approver in an active delegation rule. In this case, both alternate approvers (the initial one and the new one) receive notifications.
Messages on requests
The approver of service A receives a notification if the requester, OBO user, IT agent, or collaborator comment on service A.
Messages on requests after an approve/reject action
If the approver disables this feature and approves or rejects a service request, further notifications related to commenting on this request are not sent.
Status updates and messages for service requests
The following table shows notifications that service requesters will receive depending on the check boxes that they select:
Status notification type | Notifications for end users |
|---|---|
Submitted | The end user receives two notifications:
|
In Progress | The end user receives a request status change notification (Pending or In Progress) based on the service request workflow. |
Waiting approval | The end user receives a request status change notification (Waiting approval) that the submitted service request is waiting for approval. |
Rejected | The end user receives a request status change notification (Rejected) that the submitted service request was rejected by the approver. |
Completed | The end user receives a status change notification (Completed) that the submitted service request was implemented and completed. |
Closed | The end user receives a status change notification (Closed) that the submitted service request was closed. |
Canceled | The end user receives a status change notification (Canceled) that the submitted service request was canceled. |
Failed | The end user receives a request status change notification (Failed or Fault) based on the service request workflow. |
Feedback notifications for the recently completed requests
- Update notifications for favorite company-related services
- Notifications about social activity
A BMC Helix Digital Workplace administrator can set default notification settings for end users; see Configuring-status-updates-and-notifications.
Language
End user can select the language of BMC Helix Digital Workplace.
Approval settings
End users can create approval delegation rules to temporarily delegate their requests to other users.
Location
End users can set up their home location.
Collaborators
End users can create the default collaborator group to automatically share all new requests with the default group, or to manually share certain requests with the default group.
