This documentation supports the 21.3 version of BMC Helix Digital Workplace Advanced.To view an earlier version, select the version from the Product version menu.

Service requests from BMC Service Request Management

Important

Starting with the 21.3.02 patch, BMC announces changes related to the availability of BMC Service Request Management that might affect your use of BMC Helix Digital Workplace.

For more information, see Deprecated-and-discontinued-features.


BMC Helix Digital Workplace supports BMC Service Request Management as one of the sources for the services in your catalog. BMC Service Request Management contains service request definitions that you can use in your catalog. The features available with these definitions help your end users with their issues.

To populate services in your catalog, you integrate BMC Digital Workplace with BMC Service Request Management and fetch the service request definitions.

Refer the following sections to learn more about using the service request definitions and integrating with BMC Service Request Management:

Action

Reference

Learn about the features, fields, HTML tags that the service request definitions support when used with BMC Digital Workplace.

Learn about the process to integrate BMC Digital Workplace with BMC Service Request Management to use its service request definitions.

 

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