Viewing BMC Helix Digital Workplace dashboard
As an administrator, you can view and create interactive reports for BMC Helix Digital Workplace by leveraging the capabilities of BMC Helix Dashboards, a subscription-based service. BMC Helix Dashboards offers unified reporting that gives you a consolidated view of the data. You can easily export and share the reports with users within or outside your environment.
As a service owner in BMC Helix Digital Workplace Catalog, you can use these reports to determine the trend, overall performance, and effectiveness of BMC Helix Digital Workplace.
To learn more about BMC Helix Digital Workplace dashboard and to generate custom reports, see BMC Helix Digital Workplace dashboard.
Out-of-the-box BMC Helix Digital Workplace reports
The following BMC Helix Digital Workplace metrics are available out-of-the-box in BMC Helix Dashboards:
- Number of requests raised
- Active service requests
- Fulfilled service requests
- Service requests waiting approval
- Failed service requests
- Average age of service requests
- Top 10 requested categories
- Top 10 requested services
- Top 10 sites
Example: dashboard BMC Helix Digital Workplace
Petramco has recently introduced HR-related services such as New Hire Provisioning, Business Application Request, and Parking Permit request in its Asia-Pacific region offices. The service owner wants to view the trend and effectiveness of these services. The service owner filters the reports based on Company, Organization, Department, and Region to view this data:
The service owner observes the following trends and can take actions to improve the effectiveness of BMC Helix Digital Workplace:
Observed trend from the example reports | Possible action |
|---|---|
There are 653 requests waiting for approval. | Investigate the high number of requests waiting for approval. |
The average age of service request fulfillment is 4.97 days. | Investigate ways to bring down the average age of service request fulfilment. |
The Request new personal printer, Parking Permit Request, Business Application request, and New Hire Provisioning are the most popular services. | None |
Service requests created from Pune and Melbourne are satisfactory. However, Canberra has the lowest service request creation numbers. | Investigate why Canberra has the lowest service request creation numbers. |
Required licensing
BMC Helix Digital Workplace Advanced customers are entitled to this feature.