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Localizing titles and messages

You can localize titles and messages in BMC Helix Digital Workplace, as described in this topic. 

Before you begin

Review the languages and locales supported in BMC Helix Digital Workplace. See, Supported-languages-and-locales.

Related topics

Supported-languages-and-locales

Administering

To localize titles and messages

Follow this procedure for each area that you are localizing.

  1. From the BMC Helix Digital Workplace Admin console, go to a localizable area.

  2. Select a locale for which you are providing the localized text, as in the following example screen.

    Localization drop-down list.png

    Important

    For every title and message that you are localizing, first modify the text for the default locale. If you are modifying existing text provided by BMC, you must also modify the text for all locales that your users might use. The default text is shown on the user’s device if the device has no text defined for the locale or no specific locale selected.

    For example, a localizable area includes text provided by BMC for all locales; users with a specified English locale see the text in English, however, users with a specified Hindi locale, see the default text, because Hindi is not a supported language. Asset actions do not include text provided by BMC, so you might choose to enter terms for the default locale only.

  3. Enter the localized text into the localizable fields.
  4. Repeat steps 2 and 3 for each language to which you want to localize.
  5. Click Save.

Localizable areas and fields


Localizable area

Configuration steps

Localizable fields

Additional information

Contact options

  1. On the Help Desk tab, click Contact Options.
  2. In the Contact Type field, select General Help or Account Problems.

Custom Message field for both the General Help Properties and Account Problems Properties areas.

For General Help, the text is shown in the when the user taps Not finding what you need at the bottom of the Assistance screen, and then taps IT Contact Information.

For Account Problems, the text is shown when a user taps the Account Problems button on the logon screen.

Appointments information

  1. Select Configuration, then click Label Customizations.
  2. Click the Appointments tab.

Description Instructions

Description Instructions provide the instructions that tell users what to enter when creating an appointment.

Catalog

  1. Select Configuration, then click Label Customizations.
  2. Click the Catalog tab.
  • Appointment
  • Contact IT button

For information about changing the labels of the localizable fields, see Configuring-the-labels-used-in-BMC-Helix-Digital-Workplace.

My Stuff

  1. Select Configuration, then click Label Customizations.
  2. Click the My Stuff tab.

My Stuff

The My Stuff tab lists the services that the self-service user is following and displays the health of these services. This tab also displays the self-service user's requested items that come from BMC Helix Digital Workplace Catalog.

Global search

  1. Select Configuration, then click Label Customizations.
  2. Click the Global search tab.
  • Placeholder
  • Filter name for Catalog items
  • Filter name for Knowledge articles

The Placeholder field is what end users see in the Global search panel of BMC Helix Digital Workplace. Catalog items and Knowledge articles are filter names. For more information, see Configuring-the-labels-used-in-BMC-Helix-Digital-Workplace.

Asset Actions

  1. On the Location Management tab, click Assets > Actions Library.
  2. Click the action you want to edit, or click Add Action to create a new action.

Name, Type, URL, and Tag fields

For more information about actions and these fields, see Managing-assets-on-floor-maps.

Asset Types

On the Location Management tab, click Assets > Types Library.

  • Name
  • Good status label
  • Bad status label
  • Unknown status label

For information about asset types and these fields, see Adding and editing asset types.

Service Actions

  1. On the Services tab, select Service Actions.
  2. Click the action you want to edit, or click Add Action to create a new action.

Name

For information about services and service types, see Setting-up-service-health-items.

Sections in the Catalog

  1. On the Service Requests tab, select Catalog > Catalog Sections.
  2. Click the section you want to edit, or click Add to create a new section.

Name

For more information, see Setting-up-sections-in-the-Catalog.