Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Enabling users to put approvals on hold

By default, users defined as approvers can approve and reject business requests. As a BMC Helix Digital Workplace administrator, you can also enable an option for end users to put approval requests on hold.  

Related topic

Setting-up-approvals

Before you begin

Enable one or more of the available approval types in BMC Helix Digital Workplace. For information about how to do this, see Enabling-approvals.

To enable option for putting approvals on hold

  1. In the BMC Helix Digital Workplace Admin console, select Configuration > Approvals.
  2. In the Approval actions section, select the Put approvals on hold check box.
    DWP Admin_Put approvals on hold_20.02.png
  3. Click Save. 

The On Hold button is displayed next to the Approve and Reject buttons for all approval requests in the BMC Helix Digital Workplace end user console. The approval requests that are put on hold remain in the Active events of an end user's list until they are approved, rejected, or reassigned.

Additional options that you can enable or disable

Enabling-users-to-reassign-approvals

Enabling-confirmation-checks-on-approving-and-rejecting-requests

Enabling-users-to-delegate-approvals

Configuring-how-approval-requests-are-displayed-in-BMC-Helix-Digital-Workplace-end-user-console