20.08 patches
Updates in 20.08.01
Disable in-app notifications
End users can disable in-app notifications by going to Preferences > Notification settings. When end users resume in-app notifications, they receive missed in-app notifications.
For more information, see Enabling-end-user-features and Configuration-options-for-the-end-user-console.
Hide URLs to how-to resources and quick links
The BMC Digital Workplace administrator can hide the URL to how-to resources and quick links on the Catalog tab and in search results.
The following screenshot illustrates the difference between versions earlier than 20.08.01 and version 20.08.01:
For more information, see Enabling-end-user-features.
Display service description in approval request details
The BMC Digital Workplace administrator can enable showing the service description in the approval details by using the Approval Configuration page:
For more information, see Configuring-how-approval-requests-are-displayed-in-BMC-Digital-Workplace-end-user-console.
Configure the view of the application chooser page for shared links
In earlier versions of BMC Digital Workplace, when opening a shared link in BMC Digital Workplace, end users were prompted to select a browser or an iOS wrapper app. In this version, the BMC Digital Workplace administrator can disable the application chooser page so that shared links are automatically opened in a browser. This option can be used if the end user does not have an iOS wrapper app installed.
This end user feature is listed in the BMC Digital Workplace Admin console:
For more information, see Enabling-end-user-features.
What else changed in this release
Update | Product behavior in versions earlier than 20.08.01 | Product behavior in version 20.08.01 |
---|---|---|
Additional option for knowledge article feedback | When evaluating knowledge article efficiency by clicking Yes or No, end users see only the Feedback option to rate the article and leave a comment. | When evaluating knowledge article efficiency by clicking Yes or No, end users see the Tell us more and Feedback options to rate the article and leave a comment. |
Localization for translated SRD requests | End users see menu type action values based on their browser locale only for native (created in ITSM) SRDs. | End users can see menu type action values based on their browser locale for native (created in ITSM) and imported (imported from BMC Digital Workplace Catalog) SRDs. |
Updated order of buttons | Several buttons in the user interface focused on the secondary action. | Several buttons in the user interface have been reordered to improve the user experience and bring the primary action into focus. |