This documentation supports the 20.08 version of BMC Digital Workplace Basic, which is available only to BMC Helix subscribers (SaaS). To view an earlier version, select the version from the Product Version menu.

20.08 patches


Review the fixes and updates in patches to BMC Digital Workplace 20.08 for features that will benefit your organization and to understand changes that might impact your users. 

Updates in 20.08.01

Disable in-app notifications

End users can disable in-app notifications by going to Preferences > Notification settings. When end users resume in-app notifications, they receive missed in-app notifications.

Disabling in-app notifications.png

For more information, see Enabling-end-user-features and Configuration-options-for-the-end-user-console.

The BMC Digital Workplace administrator can hide the URL to how-to resources and quick links on the Catalog tab and in search results.

Hide URLs.png

The following screenshot illustrates the difference between versions earlier than 20.08.01 and version 20.08.01:

Hide how-to link URL.png

Hide quick link URL.png

For more information, see Enabling-end-user-features.

Display service description in approval request details

The BMC Digital Workplace administrator can enable showing the service description in the approval details by using the Approval Configuration page:

Service description displayed in the approver's service details.png

For more information, see Configuring-how-approval-requests-are-displayed-in-BMC-Digital-Workplace-end-user-console.

In earlier versions of BMC Digital Workplace, when opening a shared link in BMC Digital Workplace, end users were prompted to select a browser or an iOS wrapper app. In this version, the BMC Digital Workplace administrator can disable the application chooser page so that shared links are automatically opened in a browser. This option can be used if the end user does not have an iOS wrapper app installed.

This end user feature is listed in the BMC Digital Workplace Admin console:

App Selection for Shared Links.png

For more information, see Enabling-end-user-features.

What else changed in this release

Update

Product behavior in versions earlier than 20.08.01

Product behavior in version 20.08.01

Additional option for knowledge article feedback

When evaluating knowledge article efficiency by clicking Yes or No, end users see only the Feedback option to rate the article and leave a comment.

When evaluating knowledge article efficiency by clicking Yes or No, end users see the Tell us more and Feedback options to rate the article and leave a comment.

Localization for translated SRD requests

End users see menu type action values based on their browser locale only for native (created in ITSM) SRDs.

End users can see menu type action values based on their browser locale for native (created in ITSM) and imported (imported from BMC Digital Workplace Catalog) SRDs.

Updated order of buttons

Several buttons in the user interface focused on the secondary action.

Several buttons in the user interface have been reordered to improve the user experience and bring the primary action into focus.

 

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