20.08 enhancements

This topic contains information about enhancements in version 20.08 of BMC Digital Workplace Basic
.

User interface to enable Google and Mixpanel Analytics

In earlier versions of BMC Digital Workplace, the tracking data was available only to BMC Support. Starting with version 20.08, the BMC Digital Workplace administrator can enable Google Analytics in the BMC Digital Workplace Admin console. With the Tracking ID, end users can discover their activity in BMC Digital Workplace without sharing it with third parties. BMC Support collects analytics by using Mixpanel Analytics, which can be turned off in the BMC Digital Workplace console.

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For more information about enabling Google and Mixpanel Analytics in the BMC Digital Workplace Admin console, see Using-Google-Analytics-to-collect-and-analyze-usage-data.

User interface to update attachment settings for service requests

In earlier versions of BMC Digital Workplace, attachment settings for service requests could be updated only by using the script. Starting with version 20.08, the BMC Digital Workplace administrator can select the file type rule and specify the list of file types and attachment size in the BMC Digital Workplace Admin console.

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For more information about updating the attachment settings in the BMC Digital Workplace Admin console, see Updating-the-attachment-settings-for-service-requests.

Enable approvers to see approval details in a BMC Business Workflows case

From the Configuration > Approval page on the BMC Digital Workplace Admin console, a BMC Digital Workplace administrator can now enable approvers to see approval details in a BMC Business Workflows case. For more information, see Configuring-how-approval-requests-are-displayed-in-BMC-Digital-Workplace-end-user-console.

Highlight incomplete required fields for end users

BMC Digital Workplace prevents end users from proceeding with a request without completing the required fields. With this release, BMC Digital Workplace highlights the required fields when the end user attempts to proceed with the request.

User interface for Browse categories drop-down configuration

BMC Digital Workplace administrators can now configure the browse category drop-down for end users. The Business Request Category feature setting that was available from the Application Features list has been removed. For more information, see Setting-up-sections-in-the-Catalog.

Additional language support

BMC Digital Workplace end users can now use Czech as their preferred language. BMC Digital Workplace administrators can also set Czech as the default language for their end users.