This documentation supports the 20.08 version of BMC Digital Workplace Basic, which is available only to BMC Helix subscribers (SaaS). To view an earlier version, select the version from the Product Version menu.

Enabling users to reassign approvals

As an administrator of Remedy AR System, you can enable the reassigning of approvals so that end users can reassign their business request to other approvers. 

Types of approvals that can be reassigned

Reassigning approvals is supported for all types of requests, except delegated approvals. The business requests automatically delegated to alternate approvers cannot be reassigned to other approvers.

Related topic

Setting-up-approvals

Reassigning-approvals-to-other-users


Before you begin

Enable one or more of the available approval types in BMC Digital Workplace. For information about how to do this, see Enabling-approvals.

To allow end users to reassign approval of business requests

  1. Log in to Remedy AR System as an administrator.
  2. Select Quick links > Approval Administration Console.
  3. On the Process tab, select a process definition.
  4. On the Process Definition form, select Yes from the Can Reassign? list of the corresponding process.
  5. Click Save.

Approval_requests_reassigning.png

Additional options that you can enable or disable

Enabling-users-to-put-approvals-on-hold

Enabling-confirmation-checks-on-approving-and-rejecting-requests

Enabling users to delegate approvers

Configuring-how-approval-requests-are-displayed-in-BMC-Digital-Workplace-end-user-console

 

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