This documentation supports the 20.08 version of BMC Digital Workplace Basic, which is available only to BMC Helix subscribers (SaaS). To view an earlier version, select the version from the Product Version menu.

Setting up approvals

When end users request a service that requires an approval in BMC Digital Workplace, the approval request is routed to all approvers specified in the approval process rules. Remedy administrators define these rules on the AR System server in the Approval Central. For more information about approvals, see Approval Server concepts in the BMC Remedy Action Request System documentation.

Related topics

Approving-users-business-requests

Enabling-end-user-features

The following table describes how you can enable and configure approval requests in the BMC Digital Workplace console:

Task

Reference

Enable approvals in the BMC Digital Workplace console

Display the On Hold button for approvers

  • Display the Comment field for approvers on rejecting approval requests
  • Display the Password field for approvers

Display the Reassign button for approvers

Enable approvers to set up automatic approval delegation rules

  • Configure the display of approval details in the approval requests
  • Display the cross-launch link in the approval requests, so that approvers can open approvals in the requesting application.