System requirements

Before you install the product, ensure that your environment meets the hardware and software requirements listed below.

Product compatibility matrix

Note

To access the product compatibility information on the Customer Support website, you must have a BMC Support ID.

Application or component	Version and additional details	Purpose
BMC Remedy IT Service Management (ITSM) BMC Service Request Management	9.1.x or later	Approvals, knowledge articles.
Remedy Single Sign-On	9.1.x or later 9.1.04 or later for specific features	Authentication Required to display banners to the end users.
Tomcat	Tomcat 8	Provides Java HTTP web server environment.

Application or component	Version and additional details	Purpose
Microsoft Active Directory (LDAP)	2012, 2012 R2, 2016	Notifications.
BMC HR Case Management	4.7.00, 4.7.01 Multiple HRCM features are supported only with 4.7.01.	HR solutions and knowledge articles. Submit HR cases.
BMC Cloud Lifecycle Management	4.6.06	Requesting and decommissioning virtual machines.
BMC TrueSight Operations Management	10.x or later	Monitoring service health.
Microsoft Exchange Server Exchange Online / Office 365	2013, 2016	Reserving conference rooms.
BMC Virtual Chat (formerly BMC Virtual Agent)	9.1.02	Live chat between self-service user and an IT agent.

BMC Digital Workplace — upgrade from 18.05