Reviewing active users

Although BMC Digital Workplace does not check for license usage, you can use the following methods to view the number of users logging in BMC Digital Workplace:

BMC Digital Workplace Active User Report—a web report displaying the number of users who logged in to BMC Digital Workplace during a specified period of time.
REST API call—opening the API endpoint while authenticated as a BMC Digital Workplace administrator.

A similar report to view the number of active users in Remedy with SmartIT (Smart IT) is available. For more information about that report, see Viewing active users in Smart IT from the Smart IT online documentation.

To check license usage, use the BMC License Collection Utility. For more information about those reports, see Reports overview in the BMC License Collection Utility online documentation.

Video demonstration

Note

The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the UI, the overall functionality remains the same.

This video (5:27) demonstrates the three methods for monitoring active users:

https://youtu.be/78vlHsSP3dU

BMC Digital Workplace Active User Report

BMC Digital Workplace provides licenses on a per user basis. The BMC Digital Workplace Active User Report provides information about the active users in your BMC Digital Workplace environment. Users are considered active when they actually log in to BMC Digital Workplace. Use this report to find out how many users in your organization are actively using BMC Digital Workplace and derive the number of unused or idle licenses.

This section provides the following information about the BMC Digital Workplace Active User Report:

Overview of Active User Report
Before you begin
To use the Active User Report

Overview of BMC Digital Workplace Active User Report

The following table provides an overview of the BMC Digital Workplace Active User Report:

Example scenario of using BMC Digital Workplace Active User Report

Allen is a BMC Digital Workplace administrator and he wants to review how many users in his organization are actively using BMC Digital Workplace. Allen uses the Active User Report and specifies a date range for last six months to generate the report. The report shows the total active users on all types of devices are 1900. He knows that his organization has 2000 MyIT licenses. With this information, Allen concludes that in the past six months, 1900 users actively used BMC Digital Workplace and 100 licenses were unused. Allen exports the report to a CSV format and uses it as a compliance and audit report.

Before you begin

Ensure that you are a member of the MyIT Admin or MyIT Super Admin permission group.
- The report is available by default and you do not need to do any additional configurations to view the report.
- You can view the data only for your own tenant.
- In a clustered BMC Digital Workplace environment, you can view the data only for the current tenant.
Ensure that the BMC Digital Workplace Admin console is accessible.