Troubleshooting installation and upgrade issues in BMC Digital Workplace Catalog
Installation is completed with errors
You can safely ignore any of the following errors encountered in arsystem_install_log.txt and dwpsystem_incremental_update.txt log files during a system upgrade or installation:
- INFO RIKMain - Returning 10 for RIK subcommand appinfo
- INFO RIKMain - Returning 0 for RIK subcommand appinfo
- WARNING,com.bmc.install.configuration.unix.ProfileConfigurationFile
- WARN - Error encountered in bulk transaction, switching to (non-bulk) single import operation
- SEVERE,com.bmc.install.task.InstallationTask
INFO RIKMain - Returning 10 for RIK subcommand appinfo
[Thu Aug 03 17:18:40.146] INFO RIKMain - Returning 10 for RIK subcommand appinfo
(Aug 03 2017 05:19:37.536 PM -0400),WARNING,com.bmc.install.product.arsuitekit.tasks.CopyCMDBJarToRemoveCMDBObjects,
LOG EVENT {Description=[isCMDBRunning: ],Detail=[Failed-1: java.lang.NullPointerException
at com.bmc.arsys.apitransport.connection.ApiProxyManager.getProxy(ApiProxyManager.java:
(Aug 03 2017 05:19:37.536 PM -0400),WARNING,com.bmc.install.product.arsuitekit.tasks.CopyCMDBJarToRemoveCMDBObjects,
LOG EVENT {Description=[isCMDBRunning: ],Detail=[Failed-1: java.lang.NullPointerException
at com.bmc.arsys.apitransport.connection.ApiProxyManager.getProxy(ApiProxyManager.java:
INFO RIKMain - Returning 0 for RIK subcommand appinfo
[Thu Aug 03 17:41:47.866] INFO RIKMain - Returning 0 for RIK subcommand appinfo
java.lang.NullPointerException
at com.bmc.arsys.util.ArrayCentralConfig.resolveSymbolicLink(ArrayCentralConfig.java:1197)
at com.bmc.arsys.util.ArrayCentralConfig.unregisterPlugin(ArrayCentralConfig.java:895)
java.lang.NullPointerException
at com.bmc.arsys.util.ArrayCentralConfig.resolveSymbolicLink(ArrayCentralConfig.java:1197)
at com.bmc.arsys.util.ArrayCentralConfig.unregisterPlugin(ArrayCentralConfig.java:895)
WARNING,com.bmc.install.configuration.unix.ProfileConfigurationFile
(Aug 03 2017 05:21:32.977 PM -0400),WARNING,com.bmc.install.configuration.unix.ProfileConfigurationFile,
LOG EVENT {Description=[IOException occurred while writing to file],Detail=[/etc/profile]}
(Aug 03 2017 05:21:32.978 PM -0400),SEVERE,com.bmc.install.task.InstallationTask,
THROWABLE EVENT {Description=[Failed to set product home],Detail=[/opt/bmc/digitalworkplace]},
Throwable=[java.io.FileNotFoundException: /etc/profile (Permission denied)
LOG EVENT {Description=[IOException occurred while writing to file],Detail=[/etc/profile]}
(Aug 03 2017 05:21:32.978 PM -0400),SEVERE,com.bmc.install.task.InstallationTask,
THROWABLE EVENT {Description=[Failed to set product home],Detail=[/opt/bmc/digitalworkplace]},
Throwable=[java.io.FileNotFoundException: /etc/profile (Permission denied)
WARN - Error encountered in bulk transaction, switching to (non-bulk) single import operation
[Thu Aug 03 18:07:44.343] INFO - Auto generating mapping information
[Thu Aug 03 18:07:44.344] INFO - Attempting import from source form AppLocalConfig_ComponentBase to destination form AppLocalConfig_ComponentBase on server localhost
[Thu Aug 03 18:07:44.387] WARN - Error encountered in bulk transaction, switching to (non-bulk) single import operation. Failed operation is : ERROR (9713): The attempted bulk entry transaction failed due to an error in one of the individual operations.;
ERROR (338): Duplicate Entry ID found", and the current setting is "Do Not Create New".; 000000000000801
[Thu Aug 03 18:07:44.399] INFO - Skipping import of record as defined in options
[Thu Aug 03 18:07:44.344] INFO - Attempting import from source form AppLocalConfig_ComponentBase to destination form AppLocalConfig_ComponentBase on server localhost
[Thu Aug 03 18:07:44.387] WARN - Error encountered in bulk transaction, switching to (non-bulk) single import operation. Failed operation is : ERROR (9713): The attempted bulk entry transaction failed due to an error in one of the individual operations.;
ERROR (338): Duplicate Entry ID found", and the current setting is "Do Not Create New".; 000000000000801
[Thu Aug 03 18:07:44.399] INFO - Skipping import of record as defined in options
SEVERE,com.bmc.install.task.InstallationTask
(Aug 03 2017 05:44:33.383 PM -0400),SEVERE,com.bmc.install.task.InstallationTask,
THROWABLE EVENT {Description=[Failed to set product home],Detail=[/opt/bmc/digitalworkplace]},
Throwable=[java.io.FileNotFoundException: /etc/profile (Permission denied)
java.io.FileOutputStream.open0(Native Method)
THROWABLE EVENT {Description=[Failed to set product home],Detail=[/opt/bmc/digitalworkplace]},
Throwable=[java.io.FileNotFoundException: /etc/profile (Permission denied)
java.io.FileOutputStream.open0(Native Method)
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