Starting and stopping the BMC Digital Workplace Catalog server

Commands to start and stop the server

The following commands are for starting and stopping in general use. Replace the installLocation with the value specified in options.txt. For example: /opt/bmc/digitalworkplace.

1. Change to the  installLocation folder specified in options.txt.

   Example

   [root@server-example install]# cd /opt/bmc/digitalworkplace
   

2. Run one of the following commands:

   Command	Description
   ./dwpcontroller start	To start the server and be prompted for credentials, see To start the server with manual promptinglater in this topic. To start the server without prompts, see To start the server without being prompted for credentialslater in this topic. Note: If BMC Support is helping you to migrate your data, start the system using the ./bin/arsystem start command.
   ./dwpcontroller stop	Stops a running server instance.
   ./bin/arsystem start	Start the platform server without starting the application, for the purpose of migrating data from an earlier release.

To start the server with manual prompting

To show you what to expect when you start or restart the server, see the following for typical messages from a healthy startup.

1. Run the command to start the server.

   Example

   [root@server-example digitalworkplace]# ./dwpcontroller start
   
2. Enter the BMC_DWP_USER and BMC_DWP_PASSWORD. Example: dwpadmin / dwppassword

3. The system shows diagnostic messages as it waits for resources to become available. After about 15 minutes, the system should return to the terminal prompt.

   Note

   The following messages are normal and are not cause for alarm.

   Message	Comment
   9988 not yet up	The installer polls the application server port repeatedly during startup.
   Command: SET ESCALATION ... ReturnCode: ERROR Status List : 1 items Status Struct :   Message type : ERROR   Message number : 366   Message: Escalation does not exist on server   Appended: RSR:TriggerUserSync	The missing escalation is not related to the application.

4. After the startup process completes, open the application URL in a web browser to test the application.

   Browser location: http://<BMC_DWP_SERVER_NAME>:8008/myitsbe

   Example

   http://digitalworkplace_catalog-example.com:8008/myitsbe

To start the server without being prompted for credentials

For security reasons, the command dwpcontroller start prompts for you to enter the credentials for the administrative user and password specified in the options.txt file as BMC_DWP_USER and BMC_DWP_PASSWORD.

To avoid these prompts, you can include the credentials when you run the command to start the server.

1. Stop the running application.

   Example

   [root@server-example digitalworkplace]# ./dwpcontroller stop
   

2. Run the command appended with user credentials.

   Example

   [root@server-example digitalworkplace]# ./dwpcontroller start -u <BMC_AR_USER>  -p <BMC_AR_PASSWORD>
   

    

   In the following example, the <BMC_DWP_USER> is "dwpadmin" and <BMC_AR_PASSWORD> is "dwppassword". Encrypted passwords are not supported.

   Example

   [root@server-example digitalworkplace]# ./dwpcontroller start -u dwpadmin -p dwppassword
   

   The server should start up without prompting you for credentials.

3. After the startup process completes, open the application URL in a web browser to test the application.

   Browser location: http://<BMC_DWP_SERVER_NAME>:8008/myitsbe

   Example

   http://digitalworkplace_catalog-example.com:8008/myitsbe

Troubleshooting startup issues

If you experience any issues with system startup, review the file /opt/bmc/digitalworkplace/db/sb-start.log for errors. For examples of log messages that can assist your troubleshooting, see Troubleshooting-with-log-files.