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System requirements

Before you install the product, ensure that your environment meets the hardware and software requirements listed below.If you are using the enhanced catalog features provided by BMC Digital Workplace Catalog, you will also require valid licenses for the external systems that will be integrated through service connectors. For more information, see Service-connector-capabilities.This page describes the platforms supported with this release of BMC Digital Workplace. 

To get complete compatibility information for BMC Digital Workplace 18.02.00, use the BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC). 

Note

To access the product compatibility information on the Customer Support website, you must have a BMC Support ID.

Related topics

Server sizing and scalability

Preparing-for-installation-of-BMC-Digital-Workplace-and-Smart-IT

Planning

Installation-process-overview-for-BMC-Helix-Digital-Workplace-Catalog

Client-compatibility-matrix

Planning-worksheets

Required-ports


Note

Some Remedy with Smart IT (Smart IT) information is included here for your convenience. If you are planning to install Smart IT, see System requirements for Smart IT in the Smart IT online documentation, for a comprehensive description of supported configurations.

BMC Digital Workplace and Smart IT server installation requirements

Component

Version and other details

VM or physical machine

Windows Server

2012, 2012 R2, 2016

Red Hat Enterprise Linux

6.5 or later

CentOS

7 or later

Oracle Java Runtime Environment (JRE)

1.8 (64-bit)

Microsoft SQL Server

2012, 2014, 2016, 2017

Oracle

11.2.04 or later


BMC Digital Workplace Catalog  server installation requirements

Component

Version and other details

VM or physical machine

Linux Server

 

BMC Digital Workplace Catalog can be installed only on one of the following Linux servers.

  • Red Hat Enterprise Linux 6.5 or later
  • CentOS 7 or later

Oracle Java Runtime Environment (JRE)

Version 1.8 (64-bit)

 

Note: Some 

BMC Digital Workplace Catalog

 features, such as the image processing library, require Oracle Java. For more information, see Preparing-a-Linux-server-for-BMC-Digital-Workplace-Catalog-installation.

Microsoft SQL Server

2012, 2014, 2016, 2017

Oracle

11.2.04 or later


Required components

Application or component

Version and additional details

Purpose

BMC Remedy IT Service Management (ITSM)

BMC Service Request Management

9.1.x or later

You must run an integration script to enable communication with a Remedy ITSM server with BMC Digital Workplace Catalog ; see Integrating-Remedy-applications-with-BMC-Digital-Workplace-Catalog.

Approvals, knowledge articles.

Enables the following functions through the BMC Remedy service connector:

  • Submit service requests, work orders
  • Submit incidents
  • Submit change requests
  • Direct entry, retrieval, and update of any BMC Remedy application form

BMC Remedy Single Sign On


9.1.x or later

9.1.04 or later for specific featuresBMC Digital Workplace Catalog requires with BMC Remedy Single Sign On 9.1.03 or later; see Configuring-BMC-Remedy-Single-Sign-On-integration-for-BMC-Digital-Workplace-Catalog

Authentication (if you do not use BMC Remedy AR System).

 

Required for Configuration Management database service connector and enables additional integration in BMC Digital Workplace Catalog for imported service requests that are mapped to requestable offerings.

Required to enable authentication for  BMC Digital Workplace Catalog end user requests for services in the BMC Digital Workplace Catalog .

MongoDB

MongoDB 3.0.x, 3.2.x, 3.4.x

Social database.

To configure MongoDB for high availability or to install on a separate server, you must install MongoDB. The BMC Digital Workplace and Smart IT installer includes a bundled MongoDB 3.4.2; if you do not specify the MongoDB server during installation, the installer installs this bundled MongoDB.

Tomcat

Tomcat 8

Provides Java HTTP web server environment.

Optional components

Application or component

Version and additional details

Purpose

Microsoft Active Directory (LDAP)

2012, 2012 R2, 2016

Notifications. Active Directory service connector.

BMC HR Case Management

4.7.00, 4.7.01

Multiple HRCM feature is only supported with 4.7.01

HR solutions and knowledge articles. Submit HR cases.

BMC Cloud Lifecycle Management

4.6.06

Request and decommission virtual machines.

BMC TrueSight Operations Management

10.x or later

Monitoring service health.

Microsoft Exchange Server

Exchange Online / Office 365

2013, 2016

Reserving conference rooms.

BMC Virtual Chat (formerly BMC Virtual Agent)

9.1.00

9.1.01

9.1.02

Live chat between self-service user and an IT agent.


The following optional components are applicable for BMC Digital Workplace Catalog:

Application or component

Version and additional details

Purpose

BMC HR Case Management

4.7.00, 4.7.01

Multiple HRCM feature is only supported with 4.7.01

HR solutions and knowledge articles. Submit HR cases.

BMC Cloud Lifecycle Management

4.6.06

Request and decommission virtual machines.

BMC TrueSight Operations Management

10.x or later

Monitoring service health.

Microsoft Exchange Server

Exchange Online / Office 365

2013, 2016

Reserving conference rooms.

Browser support

Browser

Version

Google Chrome

61 and later

Mozilla Firefox

55 and later

Internet Explorer

11

Microsoft Edge

15 and later

Apple Safari

10 and later
Note: DWP UC only, not available for AC and Catalog

BMC Digital Workplace mobile clients

Client

Version

iOS

iOS 10 and later

Android

Android 5.1 and later

Direct upgrade from versions

BMC Digital Workplace — upgrade from 3.1.00 (SmartIT 1.4.)

BMC Digital Workplace Catalog — upgrade from 3.3.00.001

 

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