PDFs and videos

Videos

Videos are available in the following areas:

• Getting started videos
• Installation videos
• Client deployment videos
• Integration videos
• Enabling self-service in your organization videos
• Connector videos
• Administration videos
• Troubleshooting videos

Getting started videos

The following topics in the Getting-started section contain videos that supplement or replace the text-based documentation:

• Access from anywhere
• Configuring status updates and notifications
• Enabling self-service in your organization
• Providing a unified service catalog
• Use cases
• User goals and features for end users

Installation videos

The following topics in the Installing-BMC-Digital-Workplace-and-Smart-IT

and Installing-BMC-Digital-Workplace-Catalogsections contain videos that supplement or replace the text-based documentation:

• Configuring SSL for the Tomcat server
• Deploying clients
• Enabling end user features
• Installing BMC Digital Workplace and Smart IT in server group
• List of providers
• Re-signing the Apple iOS client application for Enterprise distribution
• Restricting MongoDB access by enabling authentication
• Storing the MongoDB password in encrypted format in the configuration file

Client deployment videos

The following topics in the Deploying-clients section contain videos that supplement or replace the text-based documentation:

• Deploying clients
• Manually rebranding the Universal Client
• Re-signing the Apple iOS client application for Enterprise distribution

Integration videos

The following topics in the Integrating section contain videos that supplement or replace the text-based documentation:

• Integrating BMC Digital Workplace with BMC Virtual Chat
• Integrating with BMC TrueSight Operations Management
• Setting up VM requests through BMC Cloud Lifecycle Management

Enabling self-service in your organization videos

The following topics in the Enabling-self-service-in-an-organization section contain videos that supplement or replace the text-based documentation:

• Adding assets
• Integrating BMC Digital Workplace with BMC Virtual Chat
• Integrating with BMC TrueSight Operations Management
• Setting up locations
• Setting up services

Connector videos

The following topics in the Connecting-your-catalog-to-external-systems section contain videos that supplement or replace the text-based documentation:

• Microsoft Office 365 connector

Administration videos

The following topics in the Administering section contain videos that supplement or replace the text-based documentation:

• Adding and updating service categories
• Adding assets
• Configuration example
• Enabling end user features
• Integrating with BMC TrueSight Operations Management
• List of providers
• Reconfiguring the BMC Digital Workplace server
• Reviewing active users
• Setting up locations
• Setting up self-help resources
• Setting up service requests through BMC Service Request Management
• Setting up services
• Support for service request definitions from BMC Service Request Management
• Transferring data between environments

Troubleshooting videos

The following topics in the Troubleshooting section contain videos that supplement or replace the text-based documentation:

• Configuring logs
• Identifying connectivity and configuration issues by running health checks
• Identifying the origin of environmental issues by running diagnostic checks