Track-It! 2024

Track-It! is a Help Desk software application that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs.

This space contains information about Track-It! 2024 releases.

Release notes Updated 27 May 2025

Learn what’s new or changed for Track-It! 2024 Release 01, including new features, urgent issues, documentation updates, and product updates.

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Related topics

Known-and-corrected-issues

Installing

Date	Summary	Reference
December 10, 2024	Enhancements and features available in this product update: Configure Secure LDAP (LDAPS) for Pass-Through Authentication Login Create and manage email notification templates Set a technician's unavailability information Send email notifications by using templates Log out a technician	2024-Release-02
April 18, 2024	Enhancements and features available in this product update: Ability to assign tickets in Round Robin Ability to display or hide certain modules, fields, or links in Self Service Ability to open the Parent ticket directly from the Assignment form Ability to search for a particular ticket by using the Ticket ID in Self Service Ability to create a ticket for a selected asset from the Asset form Updates to BCM compatibility Updates to supported upgrade paths	2024-Release-01

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Ready-made PDFs are available on the PDFs-and-videos page. You can also create a custom PDF.

Click here to see the steps.

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Getting started See more	Planning Deployment planning and system requirements See more Installing Installation, configuration, and maintenance See more Upgrading Upgrade paths and migrating from Track-It! 11.4 to Track-It! 2023 See more Configuring after installation Post-installation product configuration See more
Administering Security and system administration See more	Using Working with the product See more
Troubleshooting Common issues See more	Web Services API Integrations with other product or application See more

PDFs and videos

This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

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Creating a custom PDF

Important

We are working to improve the PDF export experience. We are currently working on the following issues:

Page order—If you export more than one page to PDF, they might be displayed in alphabetical order instead of the order in the interface.
Interface update—The export interface options are changing, so these instructions might not match them exactly.
Known limitations—PDF exports are not always completed successfully.
Thank you for your patience.

If you are not logged in, click the head icon at the top-right of the window, select Log in, and follow the instructions:
Navigate to the page that you want to export to PDF. To create a PDF of the whole space, navigate to the space home page.
Next to the page title, click Export .
In the Export dialog box, click PDF:
In the Export as PDF dialog box, perform one of these steps:
- To create a PDF of that page only, proceed to step 6.
- To create a PDF of that page and its child pages, click select all.
- To create a PDF of that page and a selection of its child pages, select the checkboxes next to the pages that you want to include your PDF.
Click Export.
In the PDF Export Options dialog box, select the checkboxes for the features that you want to include in your PDF.
Tip
If you are creating a PDF of a single page, clear the Table of Contents checkbox.
Click Export.
The PDF is created.
Save the PDF locally.

Videos

For videos that supplement the text-based documentation, see Training-videos.

FAQs and additional resources

This topic answers common questions and explains how to access additional resources, including BMC Support.

Frequently asked questions

This section answers frequently asked questions (FAQs) about the documentation portal.

The following are general questions about BMC technical documentation:

How can I get a PDF of selected content in a space?
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This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.
You must log in or register to view this page
Creating a custom PDF
Important
We are working to improve the PDF export experience. We are currently working on the following issues:
Page order—If you export more than one page to PDF, they might be displayed in alphabetical order instead of the order in the interface.
Interface update—The export interface options are changing, so these instructions might not match them exactly.
Known limitations—PDF exports are not always completed successfully.
Thank you for your patience.
1. If you are not logged in, click the head icon at the top-right of the window, select Log in, and follow the instructions:
2. Navigate to the page that you want to export to PDF. To create a PDF of the whole space, navigate to the space home page.
3. Next to the page title, click Export .
4. In the Export dialog box, click PDF:
5. In the Export as PDF dialog box, perform one of these steps:
  To create a PDF of that page only, proceed to step 6.
  To create a PDF of that page and its child pages, click select all.
  To create a PDF of that page and a selection of its child pages, select the checkboxes next to the pages that you want to include your PDF.
6. Click Export.
7. In the PDF Export Options dialog box, select the checkboxes for the features that you want to include in your PDF.
  Tip
  If you are creating a PDF of a single page, clear the Table of Contents checkbox.
8. Click Export.
  The PDF is created.
9. Save the PDF locally.
Videos
For videos that supplement the text-based documentation, see Training-videos.
Where can I get documentation for all BMC products?

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Go to BMC Documentation Dashboard. Click a product from Popular documentation or search for your products' documentation in the Find documentation by product name field.

Additional resources

The following BMC sites are external to this portal and provide information that you might find helpful:

Support information

The following questions offer information about BMC Support:

How can I contact BMC Support?

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If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central. You can search the Knowledge Base for help with an issue or download products and maintenance.
If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.
How can I check a product version's support status?
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You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:
- All versions of the product and their current support levels (full or limited)
- Dates on which support ends
You can also find information about the latest support policies on Support Central.
Where can I get the security certificates required to transfer files to BMC Support?

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Creating a custom PDF

Videos

Frequently asked questions

Creating a custom PDF

Videos

Additional resources

Support information

On this page