Performing actions on broadcasts

You can perform additional actions on broadcast records by using the Actions and Agent Tools menus. You can view only the options that your system administrator has configured for your profile.

• • To perform actions on a broadcast record
  • Actions menu options
  • Agent Tools menu option
  • Related topic

To perform actions on a broadcast record

1. Click the Remedyforce Console tab.
2. Click View > Broadcasts.
3. From the list of broadcasts, select the record on which you want to perform an action.
4. On the Broadcast Details form, from the Actions or Agent Tools menu, select the appropriate option.
   For more information, see Actions menu optionsand Agent Tools menu option.
5. Save the broadcast record.

Actions menu options

The following table lists the options that are available by default in the Actions menu for broadcasts. Your system administrator can add custom actions and configure the Actions menu options based on profiles.

Agent Tools menu option

The Agent Tools menu for broadcasts displays only the Knowledge Search option by default. For more information about the Knowledge Search option, see Searching-the-knowledge-base.

Your system administrator can add custom actions and configure the Agent Tools menu options based on profiles.

Related topic

Managing-the-Actions-and-Agent-Tools-menus