Configuring Self Service
Self Service enables clients to create and resolve their own incidents and service requests, thus lowering the call volume to staff members. Self Service users can also submit a new service request, or they can use common service requests to create service requests for common issues. Additionally, they can access a database of knowledge articles and provide feedback about them.
The following video (2:45) provides an overview of Self Service in BMC Remedyforce.
The following topics are provided:
Self Service options in BMC Remedyforce
Multiple options are available to access Self Service with BMC Remedyforce. As an administrator, you can provide the following access options to your clients:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline. Click on this message for details.
You can enable both the Self Service on mobile app and Self Service (2.0 or 3.0) and for your clients. You must inform your clients how to access Self Service. Ensure that you assign Salesforce Platform license to your clients.
Where to go from here
The following table provides information about what configurations are required to configure Self Service.The [confluence_table-plus] macro is a standalone macro and it cannot be used inline. Click on this message for details.
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