Service request management

 

Clients submit service requests by using Self Service. System administrators can configure a queue to which all submitted service requests are assigned.

The following topics are provided:

 

Note

If your system administrator has enabled the integration between BMC Remedyforce and BMC FootPrints Asset Core, and you are a valid BMC FootPrints Asset Core administrator, you can create service requests that require operational rule deployment. For more information, see Tasks-in-a-BMC-Client-Management-integrated-environment.

 

Related topics

Working-with-records

Linking-to-records-of-other-modules

Keyboard-shortcuts-in-the-Remedyforce-Console

Activity feed in the Remedyforce Console