Changing the release owner

By default, a release is assigned to the user who creates it. After saving the record, you can change the release owner from the Assignment Details section of the form and the list view.

• • To change the owner of a single release
  • To change owners of multiple releases
  • Related topic

To change the owner of a single release

You can change the owner of a single release.

1. Click the Remedyforce Console tab.
2. From the View menu, select Releases.

3. From the list of releases, select the record that you want to assign to another user or queue.
   Based on the setting configured by the system administrator, either the Owner field or Queue and Staff fields are displayed in the Assignment Details section.

   Note

   You can also select a record in the list view, and click Change Owner. For more information about using this option, see To change owners of multiple releases.

4. In the Assignment Details section, perform the appropriate action listed in the following table:
   The [liveData] macro is a standalone macro and it cannot be used inline. Click on this message for details.
   This macro generates standalone content. As a consequence you need to make sure to use a syntax that separates your macro from the content before and after it so that it's on a line by itself. For example in XWiki Syntax 2.0+ this means having 2 newline characters (a.k.a line breaks) separating your macro from the content before and after it.
5. Click Save.

To change owners of multiple releases

You can assign multiple releases to a staff member or a queue.

1. Click the Remedyforce Console tab.
2. From the View menu, select Releases.
3. From the list of releases, select check boxes for the releases that you want to assign to another user or queue.
4. Click Change Owner.
5. In the Change Owner window, select the queue or staff member to whom you want to assign the record.
   

Related topic

Enabling-assignment-of-records-to-both-queues-and-staff-members