Closing problems

BMC recommends that you do not edit the fields on the problem form of a closed record. You can edit the link records of the linked objects. However, you cannot link another record by using the New Link button or create and link another record by using the Create and Link button.

The following table lists what actions you can perform or not perform in the Details of a closed record:

To close a problem

1. Click the Remedyforce Console tab.
2. From the View menu, select Problems.
3. From the list of problems, select the problem that you want to close.

4. From the Actions menu, select Close.

   Note

   This procedure describes the out-of-the-box fields only. If your system administrator has added or removed fields, complete all the fields on the form.

5. Enter the required details in the Close Problem window.
   The following table lists the fields on the Close Problem window.
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6. Click Save.

Related topics

Configuring-fields-on-the-Close-form

Configuring-workflows