Closing change requests
BMC recommends that you do not edit the fields on the change request form of a closed record. You can edit the link records of the linked objects. However, you cannot link another record by using the New Link button or create and link another record by using the Create and Link button.
The following table lists what actions you can perform or not perform in the Details of a closed record:
When you are closing a change request that is linked to a problem, an email message can be sent to the problem owner (user) that the change request is closed. If the problem is assigned to a queue, no email notification is sent. To enable sending the email notification, contact your system administrators to activate the Notify problem owner when change request linked to problem is closed workflow.
To close a change request
- Click the Remedyforce Console tab.
- From the View menu, select Change Requests.
- From the list of change requests, select the change request that you want to close.
From the Actions menu, select Close.
The Close Change Request form appears with the Closed Date field filled with the current date and time. The Category field is filled with the category that is entered in the Change Request form.- Enter the required details in the Close Change Request window.
The following table lists the fields on the Close Change Request window.The [liveData] macro is a standalone macro and it cannot be used inline. Click on this message for details. - Click Save.
When you have change requests that are linked to a problem, you can an email notification is sent to the problem owner when a change request linked to the problem is closed. Contact your system administrator to activate the Notify problem owner when change request linked to problem is closed workflow. If the problem record is assigned to a queue, no email notification is sent.