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  Note This documentation supports the 20.18.01 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Configuring BMC Remedyforce CMDB 2.0

BMC Remedyforce Configuration Management Database (CMDB) 2.0 enables you to store information about the configuration items (CIs) and assets in your environment. A CI is any component in your IT infrastructure that enables you to deliver a business service to your users (for example, business processes and LAN endpoints). An asset is a corporate resource that you need to manage from a financial and contractual perspective (for example, laptops and mobiles). In some cases, CIs are also assets and vice-versa (for example, computer systems and printers).

The Common Data Model in BMC Remedyforce CMDB unifies the representation of asset and CI data. It is designed to store data about the most common CIs and assets and provide a mechanism for linking them. The data model provides a complete view of all elements of an IT environment and how they affect each other.

Important

This section provides information about configuring BMC Remedyforce CMDB 2.0, which is the enhanced CMDB available starting from BMC Remedyforce version 20.14.01. For new installations of BMC Remedyforce 20.14.01 and later, CMDB 2.0 is available out of the box. If you have upgraded from BMC Remedyforce 20.13.02 or earlier to version 20.14.01 or later, you have to manually upgrade to CMDB 2.0.

BMC recommends that you upgrade to CMDB 2.0 because CMDB 1.0 does not support many features, such as asset management, models, normalization, and locations. However, if you want to continue using CMDB 1.0, see Configuring-CMDB-1-0.

The following table describes the recommended process for configuring BMC Remedyforce CMDB 2.0 in your organization:

Related topics

Troubleshooting-BMC-Remedyforce-CMDB-2-0-issues

Managing-updates-to-configuration-items

Asset-and-CI-management