Troubleshooting BMC Remedyforce CMDB 2.0 issues

This topic provides troubleshooting tips to resolve issues that you might face when configuring BMC Remedyforce CMDB 2.0 or creating and managing CIs and assets. The issues are organized into the following categories:

Attribute history tracking

The following table describes the troubleshooting tips to resolve issues that you might face when configuring attribute history tracking.

Discovery

The following table describes the troubleshooting tips to resolve issues that you might face when discovering devices.

General

The following table describes the troubleshooting tips to resolve general issues that you might face when configuring BMC Remedyforce CMDB 2.0.

Locations

The following table describes the troubleshooting tips to resolve issues that you might face when managing locations.

Models

The following table describes the troubleshooting tips that you can use to resolve the issues that you might face when managing models.

Normalization

The following table describes the troubleshooting tips to resolve issues that you might face when normalizing data.

Reconciliation

The following table describes the troubleshooting tips to resolve issues that you might face when creating reconciliation rules.

Search filters

The following table describes the troubleshooting tips to resolve issues that you might face when using search filters on the Remedyforce CMDB tab.

CMDB 2.0 upgrade process

The following table describes troubleshooting tips to resolve issue that you might get while you are upgrading to CMDB 2.0.