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Note This documentation supports the 20.16.01 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Self Service for the web - BETA


In the Summer 15 (20.15.03) release of BMC Remedyforce, a smarter and faster UI for Self Service has been added. You can access this Self Service UI by using the SelfService(Beta) tab.

Note

  • This beta version is production quality, but has known limitations.
  • If you are using Microsoft Internet Explorer (IE), Self Service - BETA is displayed in IE 10 or later. 

For information about how to configure the Self Service - BETA, see Configuring-Self-Service-for-the-web-BETA.

Overview

The following figure shows the Home page of the smarter Self Service - BETA.

SelfServiceBeta.jpg

You can assign the SelfService(Beta) tab to users of a client profile such as ServiceDesk Client. Clients can explore the functionalities provided in the BETA version.

Note

Open the SelfService(Beta) tab in a new browser window. After you go to the SelfService(Beta) tab, you no longer have access to the other Remedyforce tabs. 

Supported features

The following features are supported in the BETA version:

  • Submit a ticket
  • Request a service
  • View tickets and requests
  • View self-help articles
  • Manage approvals
  • Chat with staff members
  • View broadcasts

Note

The following features are not supported in the BETA version:

  • Post to Chatter
  • Link to update client profile (My Profile)
  • Intranet search
  • Contact Us

View in My Activity section

In the View in My Activity section, tickets and service requests that you and others have submitted are shown in the form of a timeline. You can click a record to view its details and add comments to it. Your comments are shown as Client Notes in the Action History section of a record in the Remedyforce Console.

The following figure shows the View in My Activity details.

SelfService-Beta_MyActivity.gif

Limitations

The following table lists the known limitations in the supported features of the BETA version:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.

Related topic

Configuring-Self-Service-for-the-web-BETA


 

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