Use-case scenario: Creating a change request in BMC Remedyforce based on jobs in BMC Server Automation

Lucy, a BMC Server Automation operator, and Charlotte, a BMC Remedyforce administrator, want to create a change request in BMC Remedyforce for provisioning a new server.

1. Charlotte creates an email listener in BMC Remedyforce and adds the ChangeRequestEmailListener out-of-the-box Apex class to the email service.
2. In BMC Remedyforce, Charlotte creates a template named CreateBSAChange that contains Priority, Initiator ID, Change Category, Description, and Status fields for a change request form for creating a new change request from an email message. She follows steps 4 through 7 in Configuring-BMC-Server-Automation-to-create-change-requests-in-BMC-Remedyforce specifying the CreateBSAChange template in the cloned workflow.
3. Lucy creates a job in the BMC Server Automation Console by performing the steps in Configuring-jobs-in-BMC-Server-Automation-Console.
4. An email message is generated and sent to BMC Remedyforce and a change request record is created in BMC Remedyforce from the email message received.