Note This documentation supports the 20.15.02 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Performing actions on change requests

You can perform additional actions on change request records by using the Actions and Agent Tools menus. You can view only the options that your system administrator has configured for your profile.

To perform actions on an change request record

  1. Click the Remedyforce Console tab.
  2. Click View > Change Requests.
  3. From the list of change requests, select the record on which you want to perform an action.
  4. On the Change Request Details form, from the Actions or Agent Tools menu, select the appropriate option.
     For more information, see Actions menu optionsand Agent Tools menu options.
  5. Save the change request record.

Actions menu options

The following table lists the options that are available by default in the Actions menu for change requests. Your system administrator can add custom actions and configure the Actions menu options based on profiles.

Agent Tools menu options

The following table lists the options that are available by default in the Agent Tools menu for incidents and service requests. Your system administrator can add custom actions and configure the Agent Tools menu options based on profiles.

Related topic

Adding-custom-actions-to-the-Actions-or-Agent-Tools-menus