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20.25.01 enhancements and patches

Review the  20.25.01 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

Version

Fixed issues

Updates and enhancements

20.25.01

Related topic

Release-notes-and-notices

20.25.01

Enable users to access helpful recommendations

As a Remedyforce administrator, you can configure the Smart Suggestions component for Experience Cloud Sites and Lightning app pages. Users can see smart suggestions for Knowledge Articles, Broadcasts, Common tickets, and Service Request Definitions on the Experience Cloud sites and review helpful recommendations while submitting tickets.

For more information, see Configuring Lightning Web Components.

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Enable users to export information in CSV format

As a Remedyforce Administrator, you can configure the View requests components to allow users to export up to 2000 records in CSV format.

For more information, see View-requests.​

Enhanced experience in importing service request definitions

For Experience Cloud Sites and Lightning app pages, users can now experience an improved UI while importing service request definitions, ensuring ease of navigation and accuracy in configuring service request definitions.

For more information, see Importing-configuration-sets-to-a-production-organization-from-its-sandbox-BETA.

 

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Remedyforce 20.25.02