Supported browsers, mobile devices, and integrations

This section provides information about the browsers, mobile devices, and integrations that supports.

Supported browsers

Browser	Supported versions
Apple Safari on Macintosh OS	15.6.1 (15613.3.9.1.16, 15613)
Macintosh OS - macOS Catalina	10.15.7
Google Chrome	138.0.7204.184 (Official Build) (64-bit) Important: Post upgrading to Chrome version 80, enabling the SameSite settings and upgrading to Remedyforce, there will be a one-time loss of all the user preferences settings stored in cookies. Post upgrading to Chrome version 88, you cannot save or download images and videos that are hosted on HTTP server or URLs. Chrome blocks this as mixed content. For more information, see Salesforce help.
Mozilla Firefox	141.0 (32-bit)
Microsoft Edge Chromium	Version 138.0.3351.109 (Official build) (64-bit)

Note

is not supported on mobile browsers. If you want to use Remedyforce on mobile, BMC recommends that you use Salesforce mobile app.

Supported mobile devices and operating systems

The Service Desk on Salesforce and Self Service on Salesforce Remedyforce mobile apps are supported on phones and tablets that meet the following mobile operating system and version requirements:

From iOS 15.0 to 16.3
From Android 9.0 to 13

For more information about the Salesforce Mobile App requirements, see Requirements for the Salesforce Mobile App.

Best practice

To use the Self Service mobile app or Service Desk mobile app, BMC recommends that you install the latest versions of your mobile operating system and the Salesforce mobile app.

Supported integrations with other products

Area of integration	Supported Product	Supported versions
Asset Management	Microsoft System Center Configuration Manager	2012 R2 SP1, 2012, 2007
	BMC FootPrints Asset Core	11.7, 11.6
	BMC Client Management Important: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core. The Pentaho package to import data from BMC FootPrints Asset Core (package name: FootPrints Asset Core WebServices Integration Package CMDB 2.0 does not work with Pentaho 6.1 and 7.1. To import data, you must use Pentaho 6.0.)	24.1 22.4 21.02.04 21.02.03 21.02.01 (Cloud environment) 12.9 Patch 3 (Cloud and On-premises environments) 12.8 Patch 2 12.7 Patch 1 12.6 12.5 12.0
	BMC Client Management OnDemand	12.9 Patch 3, 12.9 Patch 2, 12.8 Patch 2, 12.7, 12.5, 12.0, 12.9
	BMC Helix Discovery	24.1.00, 23.1.00, 22.3.00 (12.6.0.0), 22.2.00 (12.5.0.0), 21.05.1, 12.0.0.2, 11.3.0.6, 11.3.05
	Dell KACE K1000 Systems Management Appliance	5.3.53053
Communication protocol	LDAP 3, 2	3, 2
Data integration	Pentaho	Click here to view the supported packages and their versions.
	Oracle Java Development Kit (JDK)	8
	Oracle Open Java Development Kit (AdoptOpenJDK)	8
Knowledge Management	Salesforce.com Article Management	Not applicable
Knowledge Management	RightAnswers Knowledge Management	1.3
Network monitoring and event notification	BMC ProactiveNet Performance Management (TrueSight Operations Management)	11.3.07, 11.3.06, 11.3.05.001, 11.3.03, 11.3.02, 11.3.01, 11.3, 10.5TSOM, 9.6FP2, 10.1, 10, 9.6, 9.5, 9.0.20, 9.0, 8.6
	BMC Server Automation	22.2, 21.02.01, 20.02.00.31, 20.02, 8.9 SP4 Patch 1, 8.9 SP4, 8.9 SP3 Patch 1, 8.9 SP3, 8.9 SP2, 8.9. SP1, 8.9, 8.7P2, 8.7, 8.6 SP1, 8.6, 8.5.01.234
	BMC Real End User Experience Monitoring	11.0.00.002, 11, 10.5, 2.7.01, 2.7, 6.6.68.313, 6.6, 6.5.64.306, 6.0, 1.3
Self Service	BMC MyIT OnDemand Important: no longer supports integration with BMC MyIT.	3.2, 3.1, 2.6, 2.5, 2.2, 2.1.00
Social media	Salesforce.com Chatter	3.2.3, 3.2.2, 3.2.1, 3.0
Telephony Application Programming Interface	Salesforce.com computer-telephony integration (CTI)	Open CTI Demo Adapter Spring 15 - 1.5, Demo CTI Adapter 4.03, 4.02 Lightning CTI Demo Adapter: Winter 17

Supported browsers, mobile devices, and integrations