Changes to Hyperlink Formula Fields

In Salesforce Winter 18, Salesforce is going to eliminate the use of JavaScript for formula fields using the Hyperlink function. Salesforce is doing this change in three phases, starting with the Spring 17 release. For more details, see Salesforce knowledge article on Hyperlink Formula Fields for Javascript Disablement.

Anticipating this change, the out-of-the-box hyperlink formula fields of BMC Remedyforce have been updated accordingly in Summer 17 release. If you have created custom hyperlink formula fields using javascript, you will need to update the fields according to Salesforce guidelines.

Troubleshooting-issues-related-to-fields

20-24-02-enhancements-and-patches

As a result, there are certain changes in application behavior which are listed below:

Field Type	Location	Behaviour in Winter 17	Behaviour in Summer 17
Launch Console	Details page of Remedyforce Console	Opens new tab for record in Remedyforce Console	Same as Winter 17
	Standard Layout	Opens record in Remedyforce Console in a new browser tab	Same as Winter 17
	Service Cloud Console	Opens new primary tab in Service Cloud Console	Not Supported. It is recommended that you use #+ field instead.
<Object Name> #+ field	Service Cloud Console	Opens new primary tab in Service Cloud Console	Opens form in new browser tab without the header or the sidebar.
Collision Detection	List view of Remedyforce Console	Opens a pop up	Same as Winter 17
	Standard Layout	Opens a pop up	Opens a new browser tab
	Service Cloud Console	Opens a pop up	Opens a new browser tab
Reply	Details page of Remedyforce Console	Opens in the Details section	Same as Winter 17
	Standard Layout	Opens in the Details section	Same as Winter 17
	Service Cloud Console	Opens in the Details section	Same as Winter 17

Changes to Hyperlink Formula Fields

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