Performing actions on releases

You can perform additional actions on releases records by using the Actions and Agent Tools menus. You can view only the options that your system administrator has configured for your profile.

• • To perform actions on a release record
  • Actions menu options
  • Agent Tools menu options
  • Related topic

To perform actions on a release record

1. Click the Remedyforce Console tab.
2. Click View > Releases.
3. From the list of releases, select the record on which you want to perform an action.
4. On the Release Details form, from the Actions or Agent Tools menu, select the appropriate option.
   For more information, see Actions menu optionsand Agent Tools menu options.
5. Save the release record.

Actions menu options

The following table lists the options that are available by default in the Actions menu for releases. Your system administrator can add custom actions and configure the Actions menu options based on profiles.

Agent Tools menu options

The following table lists the options that are available by default in the Agent Tools menu for releases. Your system administrator can add custom actions and configure the Agent Tools menu options based on profiles.

Related topic

Managing-the-Actions-and-Agent-Tools-menus