Linking incidents to a broadcast

On the Remedyforce Console tab, you can link one or more incidents to a selected broadcast by using the Link to Broadcast button.

When you link an incident to a broadcast, the following changes occur:

• Values of the following fields in an incident record are updated according to the broadcast. For example, the owner of a broadcast becomes the owner of the incident. 
  • Queue 
  • Category 
  • Impact 
  • Urgency
  • Owner
    
• The following phrase is added to the Description field of an incident: 
  [Broadcast Appended:]
• Closed incidents are reopened.
• After an incident record is linked to a broadcast, if you link it with another broadcast, the incident is linked to the new broadcast.

Perform the following steps to link incidents to a broadcast:

1. Go to Remedyforce Console. 
2. From the View dropdown list, select Incidents.
3. From the list of incidents, select the incidents that you want to link to a broadcast.
4. Click Link to Broadcast.
5. From the list of broadcasts, select the required broadcast.
6. Click Link.
7. In the confirmation box, click OK.