Record assignment settings
This topic describes the settings for enabling shared ownership of records (by both queues and staff members) and configuring automated record assignment.
The following table describes the configuration settings for record assignment that are provided on the Remedyforce Administration > Application Settings > Record Assignment page.
Click this button to configure the automated assignment of records to staff members when the records are assigned to specific queues. For more information, see Configuring-automated-assignment-of-records-to-staff-members.
The Configure Staff Auto Assignment button is displayed only if you select the Enable Queue and User Assignment check box.
Note: The automated assignment of records to staff members is supported for the Incidents and Service Requests modules only.
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