On the Remedyforce Administration > Configure Self Service > Incidents page, you can configure the settings related to the incidents submitted by clients in Self Service.
Note
All the settings on this page are supported in Self Service 2.0. However, a few of these are not supported in Self Service 3.0. For all the settings that are not supported in Self Service 3.0, it is mentioned in the Description column of the table shown in this topic.
If you have installed BMC Remedyforce Winter 17 (20.17.01), you get Self Service 3.0 on the Remedyforce Self Service tab. However, if you have upgraded to BMC Remedyforce Winter 17, you continue to get Self Service 2.0 on the Remedyforce Self Service tab and you also get the option to upgrade to Self Service 3.0.
The following table describes the settings available on the page.
Configuring-Self-Service