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Managing CMDB classes

This section contains information about the CMDB classes and setting up a remote site to add and update the attributes of classes. For more information about the CMDB classes, refer the following topics:

Out-of-the-box and custom CMDB classes

BMC Remedyforce CMDB contains a set of out-of-the-box classes that store data about the most common Configuration Items (CIs) and assets. Each out-of-the-box class contains a set of out-of-the-box attributes, and each attribute corresponds to a field in the Base Element object. For more information about the out-of-the-box classes, including unique attributes, see BMC-Helix-Remedyforce-CMDB-Common-Data-Model. 

Depending on the data that you want to store, you can customize the attributes of the out-of-the-box classes, and add new custom classes with custom attributes. In BMC Remedyforce CMDB 2.0, you can manage classes from the BMC Remedyforce CMDB UI. However, in BMC Remedyforce CMDB 1.0, the functionality to manage classes from the BMC Remedyforce CMDB UI is not supported.

Configuring the remote site setting 

To be able to add and update the attributes of classes, you must set up a remote site setting once to enable access to the Base Element object. If a remote site setting is not configured, you must manually navigate to the Base Element object once to add or update the class attributes. The following sections contain information about verifying whether a remote site setting is already configured or not and how to create a remote site setting.

Verifying the remote site setting configuration

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Manage Objects tile, and from the menu select Create and Edit Objects.

Configuring the remote site setting

  1. From the Create and Edit Objects tab, perform the following actions:
    1. Copy the value provided for Remote Site URL.
    2. Click Salesforce Remote Site Settings.
  2. On the All Remote Sites page, click New Remote Site.
  3. In the Remote Site Name field, enter a name for the remote site.
  4. In the Remote Site URL field, paste the URL that you copied.
  5. Click Save.

Reopening and closing the Create and Edit Objects tab

  1. Click on the Remedyforce Administration tab.
  2. On the Home page, click the Manage Objects tile, and from the menu, select Create and Edit Objects. 
  3. Close the Create and Edit Objects tab.

Types of classes

You can manage classes from the CMDB Classes list view page. The type of classes that you can manage depends on the CI and IT asset management configurations on the General CMDB Settings page. For more information, see Configuring-general-BMC-Remedyforce-CMDB-2-0-settings.

Based on the CI and IT asset management configurations on the General CMDB Settings page, you can manage the following class types from the CMDB Classes list view page:

img_CMDB_classes.png

Important

In Remedyforce CMDB 2.0, BMC Software supports adding or updating a CMDB class and its attributes only from the CMDB Class form. Adding or updating data in the CMDB_Class object either manually, or from any external data source may corrupt the BMC Remedyforce CMDB, and is not supported. For more information, see Managing-CI-classes and Managing-asset-classes. 

Viewing the CMDB classes list view page

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click on the Configure CMDB 2.0 tile, and from the menu select Classes. The CMDB classes list view page is displayed.

CMDB classes list view page

CMDB_Classes_ListView.png

The columns displayed on the CMDB Classes list view page are not configurable. The following columns are displayed:

Coulmn name

Description

Class 

Displays the class name and is a link to the corresponding CMDB Class page. If you have entered a display label for a class, that display label, instead of the actual class name, is displayed.

Superclass

The superclass of the class. For BMC_BaseElement, superclass is not displayed as it is the highest-level superclass in the class hierarchy.

CMDB Class Type (CI Class)

This column is displayed only when both IT asset management and CI management are enabled in the General CMDB Settings page. For Rule Based Asset classes, it displays Asset (CI class name), where CI class name is the CI class based on which the Rule Based Asset class has been created. For a Rule Based Asset class, when you move the mouse over the Classes_info_icon.png icon, a tooltip appears and displays the CI class name based on which the Rule Based Asset class has been created, and the rules applied on the CI class.

Display in CMDB 

If the value is Yes, the corresponding class is visible on the Remedyforce CMDB tab. If the value is No, the corresponding class is hidden in the Tile, List, and Tree views of the Remedyforce CMDB tab.

Abstract

If the value is Yes, the corresponding class is an abstract class; If the value is No, the corresponding class is a CMDB instance class.
Abstract classes organize subclasses and enable you to add a layer of organization. They contain only attributes, and do not contain any CIs or assets.

Custom

If the value is Yes, the corresponding class is a custom class; if the value is No, the corresponding class is an out-of-the-box class.


Note

If the system administrator has enabled both CI and IT asset management, the Filter by drop-down list is displayed on the toolbar of the CMDB Classes list view page. By default, CI Classes is selected and the list view displays the CI classes and classes which are both CIs and assets. You can select Asset Classes to display the asset classes and classes which are both CIs and assets, and All Classes to display CI and asset classes, and classes which are both CIs and assets in the list view. If only CI or IT asset management is enabled, the Filter by drop-down list is not displayed.

References

Rule-Based-Asset-classes

BMC-Helix-Remedyforce-CMDB-Common-Data-Model


 

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