Changing the task owner

By default, a task is assigned to the user who creates it. After saving the record, you can change the task owner from the Assignment Details section of the form and the list view.

• • To change the task owner of a single task
  • To change owners of multiple tasks
  • Related topic

To change the task owner of a single task

You can change the owner of a single task.

1. Click the Remedyforce Console tab.
2. From the View menu, select Tasks.

3. From the list of tasks, select the task that you want to assign to another user or queue.
   Based on the setting configured by the system administrator, either the Owner field or Queue and Staff fields are displayed in the Assignment Details section.

   Note

   You can also select a record in the list view, and click Change Owner. For more information about using this option, see To change owners of multiple tasks.

4. In the Assignment Details section, perform the appropriate action listed in the following table:
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5. Click Save.

To change owners of multiple tasks

You can assign multiple tasks to a staff member or a queue.

1. Click the Remedyforce Console tab.
2. From the View menu, select Tasks.
3. From the list of tasks, select check boxes for the tasks that you want to assign to another user or queue.
4. Click Change Owner.
5. In the Change Owner window, select the queue or staff member to whom you want to assign the record.
   

Related topic

Enabling-assignment-of-records-to-both-queues-and-staff-members