Buttons supported on standard pages

Incident

Back to List

Displays standard incident list view.

Category Tree

Opens the Category Tree pop up.

Close

Displays a popup to close the record.

CMDB Actions

Opens the CMDB Actions window.

CMDB Explorer

Opens the CMDB Explorer window.

Copy

Copies or clones the incident.

Create Knowledge Article

Opens a popup to crate a knowledge article.

Incident Management Process

Opens the Alignability Process Model document for incident.

Incident Manifest

Opens a pop up from which you can order tasks and change requests.

Incident Matching

Opens a pop up from which you can search and link similar records.

Incidents for Category

Shows records having the same category.

Incidents for Client

Shows records having the same client.

Knowledge Search

Displays knowledge articles related to the incident that can help in resolving the incident.

Link CI

Opens a pop up from which you can select a CI to link to the incident.

New

Creates a new incident.

Quick Close

Closes a record without filling in the details.

Reopen

Reopens a record.

Responded

Tracks the date and time when you have responded to a client.

Send Email

Sends an email.

Service Targets

Displays service targets linked to a record.

Suggested Owners

Assigns the record to a suggested owner.

Suggested Templates

Displays suggested template to create an incident.

Create and Link Task to Incident

Creates a task to be linked with the incident.

Create New Task

Creates a new task.

Select and Link Tasks to Incident

Selects an incident to be linked with the task.

Task

Assign to Suggested Expert

Assigns the record to a suggested expert.

Note:

Same as the Suggested Owners button.

Back to List

Displays standard task list view.

Category Tree

Opens the Category Tree pop up.

Close

Displays a popup to close the record.

CMDB Explorer

Opens the CMDB Explorer window.

Knowledge Search

Displays knowledge articles related to the task.

New

Creates a new task.

Quick Close

Closes a record without filling in the details.

Reopen

Reopens a record.

Send Email

Sends an email.

Service Targets

Displays service targets linked to a record.

Change Request

Back to List

Displays standard change request list view.

Create and Link Task to Change Request

Creates a task to be linked with the request.

Category Tree

Opens the Category Tree pop up.

Change Management Process

Opens the Alignability Process Model document for change management.

Change Manifest

Opens a pop up from which you can order tasks and change requests.

Change Schedule

Displays scheduled changes, tasks, and releases for any given day, week, or month.

Close

Displays a popup to close the record.

CMDB Explorer

Opens the CMDB Explorer window.

Create Knowledge Article

Opens a popup to crate a knowledge article.

Knowledge Search

Displays knowledge articles related to the task.

New

Creates a new change request.

Reopen

Reopens a record.

Responded

Tracks the date and time when you have responded to a client.

Send Email

Sends an email.

Service Targets

Displays service targets linked to a record.

Create New Task

Creates a new task.

Select and Link Tasks to Change Request

Selects a change request to be linked with the task.

Problem

Back to List

Displays standard problem list view.

Category Tree

Opens the Category Tree pop up.

Close

Displays a popup to close the record.

CMDB Explorer

Opens the CMDB Explorer window.

Create Knowledge Article

Opens a popup to crate a knowledge article.

Knowledge Search

Displays knowledge articles related to the problem.

New

Creates a new problem.

Problem Management Process

Opens the Alignability Process Model document for problem management.

Problem Manifest

Opens a pop up from which you can order tasks and change requests.

Reopen

Reopens a record.

Send Email

Sends an email.

Service Targets

Displays service targets linked to a record.

Create and Link Task to Problem

Creates a task to be linked with the problem.

Create New Task

Creates a new task.

Select and Link Tasks to Problem

Selects a problem to be linked with the task.

Release

Back to List

Displays standard release list view.

Category Tree

Opens the Category Tree pop up.

Change Schedule

Displays scheduled changes, tasks, and releases for any given day, week, or month.

Close

Displays a popup to close the record.

CMDB Explorer

Opens the CMDB Explorer window.

Knowledge Search

Displays knowledge articles related to the release.

New

Creates a new release.

Release Management Process

Opens the Alignability Process Model document for release management.

Release Manifest

Opens a pop up from which you can order tasks and change requests.

Reopen

Reopens a record.

Create and Link Task to Release

Creates a task to be linked with the release.

Create New Task

Creates a new task.

Select and Link Tasks to Release

Selects a release to be linked with the task.

Broadcast

Assign to Suggested Expert

Assigns the record to a suggested expert.

Note:

Same as the Suggested Owners button.

Select and Link Incidents to Broadcast

Select a broadcast to be linked with the incident.

Create and Link Incident to Broadcast

Creates a broadcast to be linked with the incident.

Back to List

Displays standard broadcast list view.

Category Tree

Opens the Category Tree pop up.

Close

Displays a popup to close the record.

Knowledge Search

Displays knowledge articles related to the broadcast.

New

Creates a new broadcast record.

Reopen

Reopens a record.