Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce.

To view information about the self and auto upgrade push dates for the latest release, see Release schedules.

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Related topics

Known-and-corrected-issues

Supported-browsers-mobile-devices-and-integrations

Supported-languages-and-locales

Support-information

Date	Title	Summary
May 17, 2020	20-20-01-114-131-Patch-3-for-version-20-20-01	The following update has been made in Patch 3 of BMC Helix Remedyforce 20.20.01. Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues. Testing guidelines: For information about the testing guidelines, see BMC-Helix-Remedyforce-20-20-02-Patch-3-sandbox-testing-guidelines
May 6, 2020	Guest-user-security-changes	The Guest User Security changes will be auto-enabled in the Salesforce Summer '20 release with opt-out and disable options available.
April 24, 2020	20-20-01-114-60-Patch-2-for-version-20-20-01	The following update has been made in Patch 2 of BMC Helix Remedyforce 20.20.01. Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues. Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.01 Patch 2 sandbox testing guidelines.
March 19, 2020	20.20.01.114.09: Patch 1 for version 20.20.01	The following update has been made in Patch 1 of BMC Helix Remedyforce 20.20.01. Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues. Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.01 Patch 1 sandbox testing guidelines.
February 07, 2020	20.20.01 enhancements	The following features are available in this initial release of BMC Helix Remedyforce: Remedyforce Administration Remedyforce Benchmarking is generally available Import configuration sets to a production organization from its sandbox - BETA Import the parent of a mapped service through SmartSync CMDB Primary Client field mapping during Remedyforce Discovery imports CMDB Remote Control actions by using BMC Client Management web console Service Request Definition Hyperlinks in service request inputs Rich text instructions in service request definitions Self Service VPAT and WCAG accessibility for Self Service 3.0 Relative ordering of request inputs in a two column layout Salesforce knowledge articles in Self Service 3.0 Self Service log on with site credentials Remedyforce Console Auto assignment of staff when you create or update a record Enhancements for mass update of multiple tasks Activity Feed summarization in Remedyforce Console (BETA) Others Icons are displayed even when tracking protection is enabled in the Firefox browser Pentaho package enhancements and fixes Sorting facility for Suggestion pages Microsoft Teams support in the BMC Helix Remedyforce chatbot BMC Native classification support for Auto Categorization Resume Utility Service Disable Data Integrity Report Note: Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.01 sandbox testing guidelines

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