FootPrints 20.21

FootPrints is a service desk and customer support tool that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs.

This space contains information about the 2021 releases of FootPrints.

Release notes Updated 05 Mar 2025


Learn what’s new or changed for FootPrints 2021 Release 02, including new features, urgent issues, documentation updates, product updates, and fixes.

Tips

  • To stay informed of changes to this space,place a watch on this page.
  • After upgrading, make sure that you read the release notes for all releases after the release from which you are upgrading.

Important

When you publish your configuration after performing an upgrade, you might receive publishing errors that did not occur when you published the same configuration using earlier FootPrints releases. This occurs because with every release, a number of validation checks are added that inform you about the incorrectly configured components during the upgrade.

Date

Title

Summary

April 29, 2022

Enhancements and fixes available in this release:

March 4, 2022

Enhancements and features available in this release:

December 20, 2021

August 20, 2021

Enhancements and fixes available in this release:

June 18, 2021

Planning

Deployment planning and system requirements

Installing

Installation, configuration, and maintenance

Upgrading

Upgrade paths and migration

Administering

Security and system administration

Using

Working with the product

Troubleshooting

Common issues

Checklists

For multi-step configuration tasks

Integrating

Integrations with other product
PDFs and videos

This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

You must log in or register to view this page

Creating a custom PDF

Important

We are working to improve the PDF export experience. We are currently working on the following issues:

  • Page order—If you export more than one page to PDF, they might be displayed in alphabetical order instead of the order in the interface.
  • Interface update—The export interface options are changing, so these instructions might not match them exactly.
  • Known limitations—PDF exports are not always completed successfully.
    Thank you for your patience.
  1. If you are not logged in, click the head icon at the top-right of the window, select Log in, and follow the instructions:
    log in.png
  2. Navigate to the page that you want to export to PDF. To create a PDF of the whole space, navigate to the space home page.
  3. Next to the page title, click Export export.png.
  4. In the Export dialog box, click PDF:
    pdf icon.png
  5. In the Export as PDF dialog box, perform one of these steps:
    • To create a PDF of that page only, proceed to step 6.
    • To create a PDF of that page and its child pages, click select all.
    • To create a PDF of that page and a selection of its child pages, select the checkboxes next to the pages that you want to include your PDF.
  6. Click Export.
  7. In the PDF Export Options dialog box, select the checkboxes for the features that you want to include in your PDF.

    Tip

    If you are creating a PDF of a single page, clear the Table of Contents checkbox.

  8. Click Export.
    The PDF is created.
  9. Save the PDF locally.

Videos

This section lists videos that supplement the text-based documentation.

To see videos, see FootPrints Video Series on BMC Communities.

FAQs and additional resources

This topic answers common questions and explains how to access additional resources, including BMC Support.

Frequently asked questions

This section answers frequently asked questions (FAQs) about the documentation portal.

The following are general questions about BMC technical documentation:

  • How can I get a PDF of selected content in a space?

    Click here to expand...
    Important

    We are working to improve the PDF export experience. We are currently working on the following issues:

    • Page order—If you export more than one page to PDF, they might be displayed in alphabetical order instead of the order in the interface.
    • Interface update—The export interface options are changing, so these instructions might not match them exactly.
    • Known limitations—PDF exports are not always completed successfully.
      Thank you for your patience.
    1. If you are not logged in, click the head icon at the top-right of the window, select Log in, and follow the instructions:
      log in.png
    2. Navigate to the page that you want to export to PDF. To create a PDF of the whole space, navigate to the space home page.
    3. Next to the page title, click Export export.png.
    4. In the Export dialog box, click PDF:
      pdf icon.png
    5. In the Export as PDF dialog box, perform one of these steps:
      • To create a PDF of that page only, proceed to step 6.
      • To create a PDF of that page and its child pages, click select all.
      • To create a PDF of that page and a selection of its child pages, select the checkboxes next to the pages that you want to include your PDF.
    6. Click Export.
    7. In the PDF Export Options dialog box, select the checkboxes for the features that you want to include in your PDF.

      Tip

      If you are creating a PDF of a single page, clear the Table of Contents checkbox.

    8. Click Export.
      The PDF is created.
    9. Save the PDF locally.
  • Where can I get documentation for all BMC products?

    Click here to expand...

    Go to BMC Documentation Dashboard. Click a product from Popular documentation or search for your products' documentation in the Find documentation by product name field.

Additional resources

The following BMC sites are external to this portal and provide information that you might find helpful:

Support information

This topic contains information about contacting BMC Support and determining support status for specific product versions.

How can I contact BMC Support?

If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central. You can search the Knowledge Base for help with an issue or download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

How can I check a product version's support status?

You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:

  • All versions of the product and their current support levels (full or limited)
  • Dates on which support ends

You can also find information about the latest support policies on Support Central.

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