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Customer Self Service

The Customer Service Portal enables you to view the Knowledge Base Solutions to your problem without having to first log into the company Customer Support site or FootPrints. To do so, select Customer Support or FootPrints from the corporate website, which directs you to the Customer Service Portal. The available options depend on what the FootPrints administrator has configured for this site.

If you have access to submitting requests, you are asked for login information. If the site administrator has not set up customer authentication, then no login ID and password are required, but you must still identify yourself by entering a unique key, such as your email address.

From this page, your administrator can give you permission to work with any of the following:

Warning

Important

This chapter focuses on the various user options for customers.  For information on creating and managing customers, administrators should refer to the chapter on Workspace Administration.

 

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FootPrints Service Core Online Help 11.6