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About licenses

There are three categories of FootPrints license: fixed, concurrent, and customer, as described in the Key Concepts chapter in the online help and Reference Manual.

The first time you login to FootPrints, after you have performed the installation, a 9–character license code is displayed on the screen. Click the link for the "licensing page". This opens a second window that brings you to the BMC automatic licensing page.

Warning

Note

The Extended Starter Pack is required to add concurrent licenses, or to add more than fifteen named (fixed) licenses. Please contact your salesperson for details on obtaining the Extended Starter Pack.

Evaluation licenses

You may have downloaded a demonstration version of the FootPrints software, which comes with an evaluation license. The FootPrints Installation Wizard automatically installs the software, creates the necessary aliases in IIS, and creates the database, tables and permissions. After installation, the software can be auto–licensed with a 30 day, full function evaluation license. The evaluation license provides for 5 internal users, Unlimited Customer (end user) access, and the Dynamic Address Book link feature.

Permanent licenses

If you have purchased FootPrints, you should obtain a permanent license and input it when the prompts request your license. To obtain your permanent license, email nu-support.footprints@bmc.com.

Customer licenses

A customer license is unlimited. That is, a single customer ID and password can be shared by an unlimited number of people (each person is uniquely identified by their email address or other unique key). Alternatively, each customer can have his or her own ID and password. In either case, an unlimited number of customers are covered by the customer license.

 

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FootPrints Service Core Online Help 11.6