Frequently Asked Questions

In BMC FootPrints Service Core, Frequently Asked Questions (FAQs) are categories that are available to Agents and Customers (who have appropriate permissions) when searching the Knowledge Base. These categories are created and maintained by the Workspace Administrator. The categories are defined by advanced search criteria, such as problem type, platform, software version, and so on, and named and saved by the Administrator. Each time a category is accessed, it returns the latest Solutions that match the criteria defined for that category.

The BMC FootPrints Service Core idea of a FAQ page is not like other FAQ pages with their question and answer format. Instead, a BMC FootPrints Service Core FAQ is more of a pre-defined search category within the Knowledge Base that displays all of the Solutions that were found during the search. It is a time-saving device that helps organize the Solutions in the database for the user. A BMC FootPrints Service Core FAQ can also contain hierarchies of categories.