BMC Compuware Enterprise Services 20.06


BMC Compuware Enterprise Services 20.06

This space contains information about the Compuware Enterprise Services (CES) product.

Compuware Enterprise Services is a required web platform component providing common services for both Compuware's web-based products and Topaz Workbench.

Notices Updated 21 Feb 2024

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Legacy notices

This section contains notices released before April 1, 2021.

Notices

Date

2021/01/04 00:00

2019/12/12 00:00

Introduction to Compuware Enterprise Services

Information about Compuware Enterprise Services.

Administration

Access and manage settings within Compuware Enterprise Services.
PDFs

This topic provides access to PDFs that support this product. It also explains how to create your own custom PDFs.

Legacy PDFs related to this space

The following legacy PDFs provide older product documentation that is not otherwise available in this documentation portal: 

Document

Title

Date

BMC Compuware Web Products Installation and Configuration Guide

2021/03/31 00:00 

BMC Compuware Enterprise Services User Guide


Creating a custom PDF

If you are logged in, you can create a PDF from any topic in the space. Use the following procedure to create a PDF of either the current topic or multiple pages (a parent topic and its child topics):

  1. Go to the branch or topic for which you want to create a PDF.
  2. On the toolbar in the upper-right of the window,  clickexport icon.pngand select Export to PDF:

    export_to_PDF.png

    Important

    Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format, contact us.

  3. In the Exporting PDF dialog box:
    • In the Template box, select one of the following PDF styles:

      • Simple to export a PDF with no cover, table of contents, or index 
        By default, the Simple template exports only the current page.
      • Standard to export a traditional PDF with a cover, table of contents, and index 
        By default, the Standard template exports the current page and its child pages.

      In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:

      reference.png


    • In the Export Scope box, select what you want to export:
      • Only this page to export the current page
      • This page and its children to export an entire section (current page and any child topics)
  4. Click Export.

For more information, see Help for BMC Online Technical Documentation.


FAQs and additional resources

This topic answers common questions and explains how to access additional resources, including BMC Support.

Frequently asked questions

This section answers frequently asked questions (FAQs) about the documentation portal.

The following are general questions about mainframe documentation:

  • How can I get a PDF of selected content in a space?

    Click here to expand...

    If you are logged in, you can create a PDF from any topic in the space. Use the following procedure to create a PDF of either the current topic or multiple pages (a parent topic and its child topics):

    1. Go to the branch or topic for which you want to create a PDF.
    2. On the toolbar in the upper-right of the window,  clickexport icon.pngand select Export to PDF:

      export_to_PDF.png

      Important

      Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format, contact us.

    3. In the Exporting PDF dialog box:
      • In the Template box, select one of the following PDF styles:

        • Simple to export a PDF with no cover, table of contents, or index 
          By default, the Simple template exports only the current page.
        • Standard to export a traditional PDF with a cover, table of contents, and index 
          By default, the Standard template exports the current page and its child pages.

        In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:

        reference.png


      • In the Export Scope box, select what you want to export:
        • Only this page to export the current page
        • This page and its children to export an entire section (current page and any child topics)
    4. Click Export.

    For more information, see Help for BMC Online Technical Documentation.

  • Where can I get documentation for all BMC mainframe products?

    Click here to expand...

    Go to the docs.bmc.com main dashboard and click the name of a specific product area, or click here to go directly to the list of all products.

    Important

    If you're looking for the Control-M mainframe documentation, click the Control-M box on the dashboard, or click here to go directly to the Control-M space.

Additional resources

The following BMC sites are external to this portal and provide information that you might find helpful:

Support information

The following questions offer information about BMC Support:

  • How can I contact BMC Support?

    Click here to expand...

    If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central. You can search the Knowledge Base for help with an issue or download products and maintenance.

    If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

  • How can I check a product version's support status?

    Click here to expand...

    You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:

    • All versions of the product and their current support levels (full or limited)
    • Dates on which support ends

    You can also find information about the latest support policies on Support Central.

  • Where can I get the security certificates required to transfer files to BMC Support?

    Click here to expand...

    BMC Support requires a security certificate when you are using the File Transfer Protocol Secure (FTPS) method to send files to BMC Support. TheSecure File Transfer User Guide for BMC Customers explains how to use the certificate.

    The following table includes the security certificate:

    Certificate

    Validity

    Effective from April 6, 2021, until further notice




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