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Customer Support Diagnostics (VTAM)

The Customer Support Diagnostic Report produces a list of PTFs that have been applied to your installation. BMC Software’s Customer Solutions team may ask you to generate the report to aid in diagnosing an issue.

Warning

Important

Generating this report requires READ access to the SMP/E data sets. Consult with your Security Administrator if you do not have the proper authority.

To generate the Customer Support Diagnostic:

  1. On the Performance Test Product Menu, type PTFS on the Option Line and press Enter. The following screen appears:
    Diagnostics screen 

                              .  ---------------------------------  Diagnostics -------------------------------- .
                              .  Command ===>                                                                    .
                              .                                                                                  .
                              .  Specify the install and output datasets, then press ENTER to continue.          .
                              .                                                                                  .
                              .  Input datasets to use:                                                          .
                              .    Global CSI dataset  . . 'VP.CMU0717.QQF170.GLOBAL.CSI'                        .
                              .    Target Zone . . . . . . QQF170T                                               .
                              .                                                                                  .
                              .  Output datasets to use:                                                         .
                              .    PTF output list . . . . 'VP.PMIJSS0.PTFS.LIST'                                .
                              .                                                                                  .
                              .                                                                                  .
                              .  Job statement information for batch job:                                        .
                              .  ===> //XXXXXXXA JOB ('OVPBAS7.7.0DEV',5M-0000),'HIPERSTN',                      .
                              .  ===> //         CLASS=Q,MSGCLASS=R,NOTIFY=&SYSUID                               .
                              .  ===> /*JOBPARM ROOM=4222,S=CW06                                                 .
                              .  ===> //*                                                                        .

    The Global CSI dataset is the SMP/E Global CSI data set. The Target Zone is the SMP/E Target Zone. These fields default to the data set name and target zone established by your installer. The PTF output list is the sequential data set to contain the report.

  2. Complete the PTF output list field, insert a job card, and press Enter. Performance Test submits the job.

  3. Once the job has completed, view the report with ISPF. Customer Support Diagnostic Report shows a sample report.
    Customer Support diagnostic report

                          .  ****** ********************************* Top of Data ********************************** .
                          .  ==MSG> -Warning- The UNDO command is not available until you change                     .
                          .  ==MSG>           your edit profile using the command RECOVERY ON.                       .
                          .  000001  +---------------------------------------------------------------+               .
                          .  000002  |       Hiperstation for VTAM PTF list 03/01/23 15:43:15        |               .
                          .  000003  |                Loadlib: VP.CMU.QQF172.SQQFLOAD                |               .
                          .  000004  +---------------------------------------------------------------+               .
                          .  000005   QFS001A QFS002A QFS003A QFS004A QFS005A QFS006A QFS007A QFS008A                .
                          .  000006   QFS009A QFS010A QFS011A QFS012A QFS013A QFS014A QFS015A QFS016A                .
                          .  000007   QFS017A QFS018A QFS019A QFS020A QFS021A QFS022A QFS023A QFS024A                .
                          .  000008   QFS025A QFS026A QFS027A QFS028A QFS029A QFS030A QFS031A QFS032A                .
                          .  000009   QFS033A QFS034A QFS035A QFS036A QFS037A QFS038A QFS039A QFS040A                .

 

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BMC AMI DevX Performance Test 17.02