Upgrading

The TrueSight Operations Management solution comprises various components, such as TrueSight Presentation Server, TrueSight Infrastructure Management, and so on. The upgrade flow diagram and the process table enable you to upgrade the solution smoothly.

TrueSight Operations Management upgrade process — At a glance

upgrade_11307.png


Upgrade process

Follow the sequence in this section to upgrade the TrueSight Operations Management environment:

Step 1: Prepare for TrueSight Operations Management upgrade

Complete the pre-upgrade tasks to ensure a successful upgrade.

Prerequisites

  • Ensure that you have the latest the TrueSight-Health-Check-Tool installed. Run the tool before and after you upgrade the TrueSight Operations Management components to review and resolve some of the common upgrade issues.
  • The installer validates that you are running the latest TrueSight Health Check Tool (2.6 or later) and checks the environment for performance and stability.
    Fix all of the critical errors related to Upgrade Impact before you start the installer again, or else the installer won't allow you to proceed.


Step 2: Upgrade Remedy Single Sign-On (optional)

Remedy Single Sign-On (Remedy SSO) acts as the authentication tool to manage tenants (realms), user groups, and users for TrueSight Presentation Server and other TrueSight components.


Step 3: Upgrade TrueSight Presentation Server

The TrueSight Presentation Server provides the framework and console for all TrueSight Operations Management implementations. It provides a consolidated set of views for monitoring infrastructure, real and synthetic applications, and capacity planning. It also enables you to perform functions such as role-based access control and data management.


Step 4: Upgrade TrueSight Infrastructure Management

Important

This upgrade is supported even if you are upgrading TrueSight Infrastructure Management with the SAP SQL Anywhere database. However new installations are supported only with the Oracle database. For instructions, see Installing.

TrueSight Infrastructure Management provides an integrated platform for service availability and performance management of your IT environment.

Troubleshooting issues before and after upgrading

Ensure that you review the information in the Troubleshooting-an-Infrastructure-Management-upgrade topic before you proceed to upgrade.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*