Preparing to Upgrade
Whether you are upgrading and migrating customizations or simply upgrading, you must first back up the current installation. If the .kml file or any of the .km files for the new version of PATROL HL KM has a different file name from the previous version, you must remove those files from the list of KMs that are preloaded on the PATROL Agent.
Before You Begin
If you plan to migrate your customizations, determine whether you can migrate from a previous version of PATROL HL KM.
The PATROL HL KM does not support installing the new version of the product over an existing version (over-the-top installation). You must uninstall the product before installing a new version, or use the migration tools if you are keeping any customizations.
To Back Up the Current Installation
Back up your customizations so that you can restore the current installation if you want to roll back your upgrade.
- Shut down any PATROL Agents, consoles, and related services that are currently running.
- Ensure that no one is accessing any PATROL files or directories.
- Perform a full backup of the directories where PATROL files are typically stored.
These directories are listed in the following table:
For Windows:
File Type | Directory |
|---|---|
executables and data | PATROL_HOME for agent and console installation directories |
console customizations | PATROL_CACHE for the console working cache |
For UNIX and Linux:
File Type | Directory |
|---|---|
executables and data | PATROL_HOME/.. for agent and console installation directories |
console customizations | PATROL_CACHE for the console working cache |